[Remote] Remote Customer Service Agent - Bilingual

Note: The job is a remote job and is open to candidates in USA. Disabled Veteran Solutions (DVS) is hiring Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This role involves being the first point of contact for customers, providing support, answering questions, and helping resolve service-related needs.

Responsibilities

• Answering inbound calls and delivering a professional, customer-focused experience
• Assisting with basic technical troubleshooting and submitting support tickets when needed
• Scheduling appointments at designated service locations
• Accurately documenting all interactions, including questions, concerns, and outcomes
• Following up with customers to ensure issues are resolved
• Managing multiple tasks while maintaining attention to detail and consistency

Skills

• High school diploma or GED required; additional education is a plus
• Customer service experience, especially in call-driven or high-volume environments
• Strong communication skills with the ability to build rapport quickly
• Comfort with basic technical troubleshooting and system navigation
• Ability to work independently while staying aligned with team expectations
• Willingness to complete an extensive credentialing and background check process
• Reliable high-speed internet
• A quiet, distraction-free workspace
• Confidence navigating computer systems and multitasking
• Bilingual (English/Spanish) skills

Company Overview