Experienced Remote Travel Support Counselor – Deliver Exceptional Customer Experiences and Shape the Future of arenaflex
At arenaflex, we're passionate about creating unforgettable travel experiences for our valued customers. As a renowned international travel, adventure, and discovery leader, we're seeking a highly skilled and passionate Remote Travel Support Counselor to join our team of travel enthusiasts. As a key member of our team, you'll play a vital role in delivering exceptional customer service and support to our travelers, ensuring an unforgettable experience that drives loyalty and referrals.
About arenaflex
arenaflex is a leading international travel, adventure, and discovery company that offers a range of travel experiences for Americans aged 50+. Headquartered in Boston, MA, we're committed to providing our customers with unparalleled service, expert knowledge, and unforgettable experiences. Our mission is to inspire our customers to explore the world, discover new cultures, and create lifelong memories.
The Role
As a Remote Travel Support Counselor, you'll be responsible for providing top-notch customer service and support to our travelers via phone, email, and other channels. You'll manage service calls, assist with reservation changes, educate travelers on tour itineraries, process payments, and respond to inquiries. You'll also advise, book, and update airline reservations as necessary using code-based software. Your comprehensive knowledge of our products and policies will enable you to communicate effectively with our travelers, ensuring they have a seamless and enjoyable experience.
Key Responsibilities
* Provide exceptional customer service and support to our travelers via phone, email, and other channels
- Manage service calls, assist with reservation changes, educate travelers on tour itineraries, process payments, and respond to inquiries
- Advise, book, and update airline reservations as necessary using code-based software
- Communicate comprehensive information to travelers, including details about our products and policies
- Achieve monthly performance goals and demonstrate a strong ability to balance company values, key result areas (KRAs), and performance goals
Requirements
* 1+ years of experience working in either In-person or Remote Call Center
- Experience working in the travel industry is a plus
- Experience using GDS (Amadeus/Sabre) is preferred
- Ability to multi-task and navigate multiple computer systems
- History of consistently attaining performance goals
- High attention to detail and a positive attitude
- International travel/work experience is preferred
Remote Work Requirements
* Must have hardwired internet (cannot use Wi-Fi)
- Landline phone
- 2mbps internet speed (higher speed preferred)
- Located in one of the following states: Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington
Benefits (30 hours+)
* 401K Retirement Savings account with Company Match
- 50% Discount on GCC trips and opportunities for on-site training and travel
- Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
- Strong PTO package - starting with 16 days and accruing more each year
- 11 Paid holidays throughout the year
- Paid 4-Week Training
- Company-paid life insurance
- Paid short- and long-term disability insurance
- Discounted auto and renters' insurance
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their skills. As a Remote Travel Support Counselor, you'll have access to a range of training and development opportunities, including:
- Comprehensive onboarding program
- Ongoing training and coaching
- Opportunities for career advancement
- Access to industry-leading technology and tools
- Collaborative and supportive team environment
Work Environment and Company Culture
arenaflex is a dynamic and fast-paced company that values innovation, teamwork, and customer satisfaction. Our remote work environment is designed to provide flexibility and work-life balance, while also fostering collaboration and communication among team members. We're committed to creating a positive and inclusive work culture that values diversity, equity, and inclusion.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a salary range of $40,000 - $60,000 per year, depending on experience. We also offer a range of benefits and perks, including:
- 401K Retirement Savings account with Company Match
- 50% Discount on GCC trips and opportunities for on-site training and travel
- Robust healthcare benefits, including Medical, Dental, Vision, and Flex Spending Accounts
- Strong PTO package - starting with 16 days and accruing more each year
- 11 Paid holidays throughout the year
- Paid 4-Week Training
- Company-paid life insurance
- Paid short- and long-term disability insurance
- Discounted auto and renters' insurance
How to Apply
If you're a motivated and customer-focused individual who is passionate about travel and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
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