Experienced Customer Service Representative – Virtual Surveyor for arenaflex
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and provide them with exceptional service. As a dedicated and enthusiastic Customer Service Representative – Virtual Surveyor, you'll play a vital role in delivering outstanding client experiences while fostering a supportive work environment. If you're passionate about providing top-notch service, have a knack for problem-solving, and are eager to join a dynamic team, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions for the relocation industry. Our team of experts is committed to delivering exceptional service, ensuring seamless transitions, and building long-lasting relationships with our clients. We're proud to be a part of a company that values its employees, encourages growth, and prioritizes customer satisfaction.
Responsibilities
As a Customer Service Representative – Virtual Surveyor, you'll be responsible for:
- Handling inbound calls from customers with professionalism and courtesy, providing accurate information regarding products and services to assist customers effectively.
- Providing a complete list of services required, quantities ordered for each service to be provided, and photo documentation as specified in the survey and handoff checklists.
- Completing and submitting estimates or survey results utilizing Quotes-To-Go software.
- Reviewing any literature or customer checklists as requested by the Booking Coordinator.
- Adhering to all paperwork requirements specified in the handoff checklists.
- Completing assigned activity reports.
- Attending and completing assigned training programs.
- Providing quotes from Quotes-To-Go or software applicable to the business line to the customer listing all ordered and optional services.
- Reviewing literature, checklists, and other collateral material with customers to assure expectations are set that lead to customer satisfaction.
Key Qualifications
To succeed in this role, you'll need:
- In-home, visual surveying background in the COD – Household Goods (HHG industry) is required.
- Minimum of 1 year of progressive business development/sales experience.
- High School/GED minimum; Associates/Bachelor's degree from four-year college or university preferred.
- Excellent verbal and written communication skills.
- Highly customer service oriented.
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
- Ability to multi-task and organize workflow to manage daily responsibilities.
- Ability to work under deadlines and specific time frames.
- Ability to develop and maintain positive working relationships with internal and external customers.
- Detail oriented with strong presentation skills.
- Excellent computer skills; Proficient in Microsoft Office (Excel, Word, Outlook).
What We Offer
As a valued member of our team, you'll enjoy:
- Competitive hourly rate: $21.53 - $25.93 per hour
- Flexible schedule: 30 hours per week
- Remote work opportunities
- Comprehensive benefits package, including:
+ Dental insurance + Flexible schedule + Health insurance + Paid time off + Professional development assistance
- Opportunity to work with a dynamic team and contribute to the growth and success of arenaflex
Why Join arenaflex?
At arenaflex, we're committed to creating a supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional service, and we're looking for like-minded individuals to join us on this journey. If you're eager to make a difference, develop your skills, and work with a talented team, we encourage you to apply.
How to Apply
If you're ready to take the next step in your career and join our dynamic team, please submit your application through our website. We can't wait to hear from you! [Apply to this job](https://www.glassdoor.com/job-listing/customer-call-center-representative-davis-land-surveying-JV_KO0,35_KE36,56.htm?jl=1009834117087&utm_campaign=google_jobs_apply&utm_source=google_jobs_apply&utm_medium=organic) [Apply To this Job](https://www.arenavflex.com/careers) Apply for this job