Experienced SAP Customer Success Representative – Drive Customer Satisfaction and Growth at arenaflex

At arenaflex, we're on a mission to revolutionize the way businesses operate by providing cutting-edge SAP solutions that drive growth, efficiency, and innovation. As a proactive, customer-focused Customer Success Representative, you'll play a vital role in ensuring our clients receive outstanding support, value, and engagement throughout their customer journey. If you're passionate about building lasting relationships, have a strong interest in ERP systems, and are eager to join a dynamic team, we want to hear from you!

About arenaflex

arenaflex is a technology consultancy firm that offers a comprehensive portfolio of SAP solutions, including SAP S/4HANA, SAP Business One, SAP SuccessFactors, SAP Business ByDesign, and SAP Analytics. As an SAP Platinum award-winning partner, we provide consulting, implementation, development, and application maintenance services to customers across various industries. With a global workforce of over 10,000 highly qualified professionals, arenaflex has a combined history of successfully serving more than 8,500 customers in 45 countries, including the United States, Europe, Latin America, the Middle East, Africa, and Asia.

Our Culture

arenaflex is proud to be an Equal Opportunity Employer and a certified 2025 Great Place to Work in the US. We foster a collaborative, inclusive, and dynamic work environment that encourages growth, innovation, and teamwork. Our team members are passionate about making a difference in the lives of our customers and are committed to delivering exceptional results.

About the Role

We're currently seeking a motivated and result-driven Customer Success Representative to join our General Business Sales team. This junior-level role is ideal for someone with a foundation in sales, a passion for building lasting customer relationships, and a strong interest in ERP systems, specifically SAP Business One.

Primary Responsibilities:

* Serve as the primary liaison for assigned SAP Business One customers, fostering trust and long-term relationships through regular check-ins and communication.

• Understand each customer's goals, workflows, and challenges, aligning our services and solutions to meet their needs.
• Identify and qualify upselling or cross-selling opportunities in collaboration with the sales team.
• Address and resolve customer concerns in a timely and professional manner to maintain high satisfaction.
• Monitor customer usage and health metrics, proactively identifying risks and taking steps to reduce churn.
• Coordinate with internal teams (sales, support, consulting, and product) to advocate for customer needs and improvements.
• Maintain detailed, up-to-date records of customer interactions, opportunities, and touchpoints in CRM (e.g., HubSpot, Salesforce).

Requirements:

Success in this position will require initiative, drive, creativity, and adaptability. We're looking for a professional who shares our values and enthusiasm about contributing to the growth and success of arenaflex in North America and our customers.

Qualifications and Required Skills:

* 1-3 years of experience in a customer-facing role (Sales, Customer Success, or Account Management).

• Strong communication and relationship-building skills.
• Ability to manage a large volume of customers and prioritize effectively.
• Familiarity with CRM tools and basic sales processes.
• Highly organized, detail-oriented, and self-motivated.
• Team player who thrives in a fast-paced, collaborative environment.
• Experience in the software or SaaS industry.
• Knowledge of B2B project-based customer environments.

Preferred Qualifications:

* Exposure to or experience with SAP Business One or other ERP systems.

• Bilingual in Spanish and English is a plus.

What We Offer:

* Competitive salary ($50,000 to $100,000) with commission structure.

• Opportunities for career growth and professional development.
• Collaborative and dynamic work environment.
• Recognition and rewards for outstanding performance.
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Access to cutting-edge technology and tools.
• Flexible work arrangements and remote work options.

How to Apply:

If you're a motivated and customer-focused individual with a passion for building lasting relationships, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you! Apply for this job