Experienced Inside Sales and Customer Service Representative – Direct Hire Opportunity at arenaflex

At arenaflex, we are a dynamic and innovative company that prides itself on delivering exceptional customer experiences and providing top-notch products to our clients. As a key member of our team, the Inside Sales and Customer Service Representative will play a vital role in ensuring the smooth operation of our order management process, building strong relationships with our customers, and providing unparalleled post-sale support.

Job Summary:

We are seeking an experienced and highly motivated Inside Sales and Customer Service Representative to join our team at arenaflex. This is a direct hire opportunity that offers a unique blend of remote work flexibility and on-site collaboration in our Waukegan office. As a key member of our team, you will be responsible for managing customer orders, resolving issues, and providing exceptional customer service. If you are a results-driven individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Responsibilities:

As an Inside Sales and Customer Service Representative at arenaflex, you will be responsible for the following key areas: ### Order Management

• Review, validate, and process customer orders with accuracy, ensuring all steps in the process are followed.
• Review customer-specific order directions and ensure they are adhered to.
• Keep customers informed of any issues affecting on-time receipt of product.
• Suggest product alternatives as appropriate.
• Understand order-processing requirements of all Sales Agencies/Reps within your territory.
• Review open and past due orders each day, working with customers, shipping, and credit departments as necessary.
• Initiate "New Customer" paperwork and collaborate with the Credit Manager and Sales Rep to obtain all necessary information to ensure smooth processing of the account and pending order.
• Initiate Credit Card Orders as well as "Sample Order" and New Item Set Up requests in the Access database.

### Customer Relations

• Serve as the primary point-of-contact for all customer issues, providing professional, courteous, and efficient service.
• Support Sales Rep Agencies within your assigned territory.
• Develop a comprehensive understanding of the technical aspects of our products and their features and benefits.

### Post Sale Support

• Resolve customer satisfaction issues and ensure strong proactive communications with the customer until the issue is resolved.
• Assist all Sales Reps in your territory with after-sale problems and solutions.
• Research order/invoice information and coordinate any returns, replacements, or credits.

Requirements:

To be successful in this role, you will need to possess the following qualifications and skills: ### Experience and Education

• 3-4 years of experience in fast-paced customer service or inside sales within a company that produces or sells durable goods in a business-to-business setting.
• High School Diploma required.
• Well-organized, logical problem solver with excellent follow-up skills.
• Ability to work in a busy work environment with multiple tasks and priorities simultaneously in a team-oriented structure.
• Excellent verbal and written communication skills.
• Experience with database software/ERP systems and moderate Excel skills.
• Experience in the Lighting Industry is a plus.

### Skills and Competencies

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment with multiple priorities.
• Strong organizational and time management skills.
• Proficiency in database software/ERP systems and Excel.
• Ability to build strong relationships with customers and internal stakeholders.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. As an Inside Sales and Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, sales, and order management.
• Collaborate with cross-functional teams to drive business results.
• Participate in training and development programs to enhance your skills and career prospects.
• Contribute to the success of our company and make a meaningful impact on our customers.

Work Environment and Company Culture:

At arenaflex, we pride ourselves on creating a dynamic and inclusive work environment that fosters collaboration, innovation, and growth. As an Inside Sales and Customer Service Representative, you will be part of a team that values:

• Open communication and transparency.
• Collaboration and teamwork.
• Continuous learning and development.
• Diversity and inclusion.
• Work-life balance.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive salary.
• Comprehensive benefits package.
• Paid time off and holidays.
• Opportunities for professional growth and development.
• Recognition and rewards for outstanding performance.

Pre-Employment Screening:

As a condition of employment, all candidates will be required to undergo a pre-employment screening, including a drug test and background check.

Equal Opportunity Employer:

arenaflex is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that reflects the communities we serve.

How to Apply:

If you are a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. Apply for this job