Experienced Full Stack Customer Success Architect – Strategic Partnership & Business Growth

At arenaflex, we're on a mission to empower everyone to contribute to and co-create the software that powers our world. As a leading open-core software company, we're committed to breaking down barriers and redefining what's possible in software development. Our platform unites teams and organizations, providing unparalleled value to our customers through AI-powered DevSecOps solutions. We're seeking an exceptional Customer Success Architect to join our team. As a highly strategic position, this role will provide unparalleled value to our customers by aligning our platform with their unique business objectives and driving long-term success. If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you.

About arenaflex

arenaflex is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations worldwide. Our mission is to enable everyone to contribute to and co-create the software that powers our world. We're committed to breaking down barriers and redefining what's possible in software development. Our platform unites teams and organizations, providing unparalleled value to our customers through AI-powered DevSecOps solutions. With products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. arenaflex is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.

Job Summary

As a Customer Success Architect at arenaflex, you'll be responsible for building strong, consultative relationships with our key customers. You'll serve as a trusted advisor, leveraging your deep understanding of DevSecOps best practices, industry trends, and our software capabilities to help customers navigate complex challenges and achieve their desired outcomes.

Key Responsibilities

* Partner with our customers to define and achieve business outcomes, aligning our platform with their unique objectives and driving long-term success

• Leverage your deep understanding of DevSecOps best practices, industry trends, and our software capabilities to guide customers through complex challenges and achieve their desired outcomes
• Act as the arenaflex liaison for customer questions, issues, or escalations, working with our Support, Product Management, and other teams as needed
• Own a book of assigned customers, focusing on increasing adoption, ensuring retention and growth, and overall customer satisfaction
• Remain knowledgeable and up-to-date on arenaflex releases and provide immediate onboarding activities
• Work with assigned customers to build Customer Success Plans, establishing critical goals and key performance indicators, and aid the customer in achieving their goals
• Program manage account escalations and provide insights on the availability and applicability of new features in arenaflex as relevant
• Support arenaflex Services in identifying and recommending training opportunities

What You'll Bring

* Understanding of Git and typical branching strategies

• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical, with strong team player and self-starter qualities
• Project management experience and skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values and willingness to work in accordance with those values
• Ability to travel if needed and comply with the company's travel policy
• Demonstrated progressive experience in a related function, with direct customer advocacy and engagement experience in post-sales or professional services functions

What arenaflex Will Support You

* Benefits to support your health, finances, and well-being

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support

Hiring Process

Candidates for this position can expect the hiring process to follow the order below. Please keep in mind that candidates can be declined from the position at any stage of the process.

• Recruiter Screening: Qualified candidates will be invited to schedule a 30-minute screening call with one of our Global Recruiters.
• Hiring Manager Interview: The hiring manager interview is the first of the interviews with the Customer Success team. This interview is with the manager of the team the candidate is applying to join. It is a 45-minute interview.
• Peer Interview: The peer interview is conducted by an individual contributor who is a member of the team the candidate is applying to join. Peer interviewers are selected by the hiring manager. This is a 45-minute interview.
• Panel Interview: The panel interview consists of several members of the Customer Success team. It typically includes the hiring manager and 1-2 other team members. This is a 60-minute interview, with the following format:

+ Live demonstration based on the guidance provided ahead of the interview by the recruiter + General discussion and questions from the panel

• Executive Interview: Conducted by the Director of Customer Success, this is a discussion with the candidate as a final assessment interview to evaluate the candidate's suitability for the role. This is a 30-minute interview.
• Reference and Background Check: Once the candidate has successfully completed all interview stages with positive recommendations at each stage, arenaflex will complete reference checks and a background check.

Equal Opportunity Employer

arenaflex is proud to be an equal opportunity workplace and is an affirmative action employer. arenaflex's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law.

How to Apply

If you're a seasoned professional with a passion for delivering exceptional customer experiences, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job