[Remote] Manager, Global Billing Operations

Note: The job is a remote job and is open to candidates in USA. Recorded Future is the world’s most advanced and largest intelligence company, seeking an experienced Manager, Global Billing Operations to lead and scale their billing processes across a global customer base. This role involves overseeing the translation of complex SaaS contracts into accurate billing outcomes, managing collections, and ensuring efficient cash realization while collaborating closely with various teams to optimize processes and maintain compliance.

Responsibilities

• Own global billing operations, ensuring accurate and timely invoice generation aligned with contract terms, pricing structures, and booking policies
• Manage the end-to-end invoicing lifecycle post-Closed Won, including billing setup, validation, and delivery
• Ensure alignment across Salesforce, contract terms, and NetSuite to minimize downstream errors and revenue impact
• Serve as the primary escalation point for complex billing issues, disputes, and exceptions
• Lead collections processes, including AR aging, follow-ups, and dispute resolution
• Monitor and drive performance against key metrics such as DSO, past due balances, and collection effectiveness
• Ensure timely and accurate cash application and reconciliation
• Own and continuously improve billing and AR processes to driving scalability and efficiency
• Identify and implement automation opportunities across systems and workflows
• Standardize processes across regions, entities, and customer segments
• Partner with Deal Desk and RevOps to a seamless transition from deal structure to billing execution
• Partner with Sales and customer stakeholders to resolve payment delays and escalations
• Collaborate with Revenue Accounting to ensure alignment with revenue recognition requirements and audit standards
• Ensure billing and AR processes are SOX-compliant and audit-ready
• Own execution and documentation of key billing and AR controls
• Support external audits, including documentation, walkthroughs, and issue resolution
• Maintain compliance with global tax, invoicing, and regulatory requirements
• Lead, mentor, and develop a high-performing Global Billing Operations team
• Establish clear goals, priorities, and performance expectations
• Drive a culture of accountability, continuous improvement, and customer focus

Skills

• 8+ years of experience in billing operations or finance operations, preferably in SaaS or technology
• 3+ years of people management experience
• Strong Order to Cash experience
• Strong experience with NetSuite and Salesforce
• Deep understanding of billing processes, invoicing structures, and collections workflows
• Experience operating in a high-growth, complex deal environment
• Experience with automation, AI, or process improvement initiatives
• Strong analytical, problem-solving, and communication skills
• Familiarity with ASC 606 and revenue recognition considerations
• Experience with marketplace billing (AWS, Azure) and third-party invoicing tools (e.g., Coupa, Ariba)
• Exposure to Government portal WAAF, including tax and multi-entity environments

Benefits

• Incentive compensation
• Equity
• Medical, dental, vision, life insurance
• 401K

Company Overview