Experienced Behavioral Customer Service Advocate – Remote Opportunity with arenaflex

At arenaflex, we are dedicated to providing exceptional customer service to our clients, and we are seeking highly skilled and compassionate Behavioral Customer Service Advocates to join our team. As a Behavioral Customer Service Advocate, you will play a vital role in ensuring that our clients receive the highest level of support and care. If you are passionate about delivering outstanding customer service and have a strong background in behavioral health, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading Managed Care Organization that is committed to providing innovative solutions to the healthcare industry. Our team of dedicated professionals is passionate about delivering exceptional customer service and making a positive impact on the lives of our clients. We are proud to offer a dynamic and supportive work environment that fosters growth, learning, and collaboration.

Daily Responsibilities

As a Behavioral Customer Service Advocate, you will be responsible for handling inbound behavioral calls regarding benefits eligibility/claims status, responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner, and providing assistance to members and/or providers regarding website registration and navigation. Your primary responsibilities will include:

• Handling inbound behavioral calls regarding benefits eligibility/claims status
• Responding to customer inquiries via telephone and written correspondence in a timely and appropriate manner
• Responding to telephone or written correspondence inquiries from members and/or providers within established timeframes utilizing current reference materials and available resources
• Providing assistance to members and/or providers regarding website registration and navigation

Preferred Qualifications

While not required, we prefer candidates with:

• 1 year of healthcare call center experience
• Behavioral/Crisis call experience

Benefits

As a Behavioral Customer Service Advocate at arenaflex, you will enjoy a comprehensive benefits package that includes:

• Immediate enrollment in Health Insurance
• Dental Insurance
• Life Insurance
• Employee Assistance Program (EAP)
• Access to Investment Accounts
• Career and educational tools within our arenaflex ACT (Advocacy) Program

Pay and Schedule

* Pay: $19.00 per hour (fixed rate)

• Schedule: Monday- Friday 10:30 am- 8:30 pm CST (30 min lunch, 2 15 min breaks)
• Potential for 1 rotating Saturday shift per month during the busy season

Skills and Competencies

To be successful in this role, you will need to possess:

• Excellent communication and interpersonal skills
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficiency in using computer software and technology
• Strong knowledge of behavioral health and managed care principles
• Ability to maintain confidentiality and handle sensitive information

Career Growth Opportunities

At arenaflex, we are committed to the growth and development of our employees. As a Behavioral Customer Service Advocate, you will have access to:

• Ongoing training and professional development opportunities
• Career advancement opportunities within the company
• Collaborative and supportive work environment

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that fosters growth, learning, and collaboration. Our team is passionate about delivering exceptional customer service and making a positive impact on the lives of our clients. We value diversity, equity, and inclusion and are committed to creating a workplace that is welcoming and inclusive for all employees.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.

How to Apply

If you are interested in joining our team as a Behavioral Customer Service Advocate, please click the "Apply Now" button below for immediate consideration. For additional consideration, please email a copy of your resume to [insert email address] with your phone number, the job title and location, and our recruiters will reach out. Apply to this job Apply for this job