Experienced Part-Time Remote Customer Success Representative – Media and Technology Industry
At arenaflex, we're on a mission to revolutionize the way we connect with our customers and deliver exceptional experiences. As a family-owned media and technology company, we've been a trusted source of quality journalism and business solutions for over a century. Now, we're looking for a talented and customer-focused individual to join our team as a Part-Time Remote Customer Success Representative.
About arenaflex
arenaflex is a leading media and technology company that has been bringing trustworthy, quality journalism and business solutions to the upper Midwest since 1878. Our headquarters is located in the heart of downtown Fargo, with other arenaflex locations spread across MN, ND, SD, and WI. We're a family-owned company that values collaboration, innovation, and community involvement. Our team is comprised of passionate and purpose-driven individuals who are dedicated to delivering exceptional experiences for our customers.
The Role
As a Part-Time Remote Customer Success Representative, you will play a critical role in providing exceptional assistance to subscribers regarding service inquiries and billing of memberships for our arenaflex sites and papers. This is a part-time remote position, working Monday - Friday 8am - 5pm, with occasional weekend shifts requested as needed throughout the year. Candidates for this position should reside in the print and/or digital footprint of arenaflex.
Key Responsibilities
* Help to identify product improvement opportunities by capturing customer feedback to collaborate with different teams to drive potential change.
- Provide daily support to members who need assistance with their online membership.
- Gather customer's information and determine the issue by evaluating and analyzing the issue.
- Stay current with system information, changes, and updates.
- Effectively share best practices and experiences with colleagues.
- Keep accurate records of subscriber’s service by utilizing software systems.
- Accurately input customer payments and other information such as vacation stops, change of address, digital and print subscription starts.
- Help subscribers maximize the benefits of their membership and demonstrate the value of the arenaflex sites by matching interests and requirements to content, tools, and features.
- Handle phone inquiries and address complaints from company stakeholders in a pleasant, polite, and efficient manner.
- Maintain confidentiality of members and adhere to PCI compliance practices.
- Assist members in troubleshooting access difficulties to our online platform.
- Daily computer processing and other duties as assigned.
Qualifications
* To excel in this role, technical experience is preferred, in addition to the ability to proficiently enter data, communicate effectively, and multi-task.
- Demonstrate resilience by having a positive attitude when making outbound calls, adapting to change within campaigns, and being self-motivated.
What We Offer
* Competitive hourly rate between $16 and $18/hour, based on shift, qualifications, and experience.
- Opportunities for career growth and development in a dynamic and innovative company.
- A comprehensive benefits package, including health, dental, and vision packages, company-paid short-term disability and life insurance coverage, critical illness, accident, and hospital indemnity coverage options, paid maternity and parental leave, retirement benefits, generous PTO and paid volunteer hours.
- A safe and inclusive work environment that values collaboration, innovation, and community involvement.
- The chance to work with a passionate and purpose-driven team that is dedicated to delivering exceptional experiences for our customers.
Why Join arenaflex?
* We're a family-owned company that values community involvement and giving back to our community.
- We offer a comprehensive benefits package that includes health, dental, and vision packages, company-paid short-term disability and life insurance coverage, critical illness, accident, and hospital indemnity coverage options, paid maternity and parental leave, retirement benefits, generous PTO and paid volunteer hours.
- We're a dynamic and innovative company that offers opportunities for career growth and development.
- We value collaboration, innovation, and community involvement, and we're committed to creating a safe and inclusive work environment.
How to Apply
If you're a customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. arenaflex currently does not offer employer sponsorship. Apply for this job