Experienced Associate Customer Success Manager – Restaurant Technology and Customer Experience
At arenaflex, we're revolutionizing the way local businesses succeed online. Our all-in-one platform empowers restaurant owners to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations. With a proven track record of helping thousands of restaurant owners save their businesses and thrive, we're expanding our team to meet the growing demand for our innovative solutions.
About arenaflex
arenaflex is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. Our team has grown from under 100 to nearly 200 talented individuals in 2024, with top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, ServiceTitan, Rappi, Faire, and Stripe. We're scaling even faster in 2025 to keep pace with our customer growth.
Our Vision
Our vision is to help tens of millions of local business owners succeed in the digital age. We're starting by helping independent restaurants succeed online, but our solution will soon be scaled into every other local business type. We envision a future where local businesses can thrive, free from the constraints of huge technology corporations that bleed their profits and make it hard for them to survive.
Our Traction
In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of online orders. More importantly, we've helped thousands of restaurant owners save their businesses – and not only survive, but thrive.
The Role
We're looking for a proactive and results-driven Associate Customer Success Manager to join our team. As a key player in the customer experience, you'll have the opportunity to influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams to shape the future of our product and offerings.
Key Responsibilities
* Manage a large, dynamic portfolio of 120+ customers across all stages of the customer lifecycle
- Engage with our most at-risk customer segment to maximize product adoption, deliver customer value, and mitigate churn risks
- Generate brand ambassadors and uncover expansion opportunities to drive growth
- Influence changes on your direct team and the customer journey by providing valuable feedback to cross-functional teams
- Measure success by key performance metrics, including revenue retention and customer engagement
What We Look For
* A proactive mindset, adaptability, curiosity, and strong interpersonal skills to thrive in a fast-paced environment
- Excel in maintaining a high volume of daily calls and meetings while effectively managing their time
- Demonstrate strength in objection handling and deescalating challenging conversations
- Can quickly context-switch to address diverse customer needs with ease
- Skilled at interpreting and leveraging data to inform customer interactions and guide strategic decisions
- Can leverage strategic thinking and the ability to engage in challenging conversations to influence your customers
- Ability to prioritize a pipeline effectively, ensuring early intervention with accounts at risk of churn
- Solution-oriented, with a big-picture perspective that drives long-term success
- Grit, adaptability, and the ability to navigate ambiguity with confidence
- Confident working with English-speaking customers
The Impact You Will Have
* Deliver a world-class customer experience in collaboration with our Launch and Support teams
- Help customers improve ROI through strategic, personalized advice and solutions
- Drive customer retention by reducing churn and enhancing satisfaction
- Play an integral role in refining health metrics and scaling success across our customer base
- Expand arenaflex's footprint by uncovering and driving growth opportunities
Minimum Requirements
* 2+ years of experience in a Customer Success or Account Management role
- Proven success in account management or full-cycle sales, with a demonstrated track record of achieving results
- Experience with Customer Success tools, including (but not limited to) Salesforce, Sales Loft, TalkDesk, Gong, Loom, and Metabase
- A background in B2B2C, ideally within the food/hospitality and technology space
- A commitment to personal growth and continuous development
- Full fluency in English: reading, writing, and speaking
- Bonus: Experience working in a restaurant, bringing additional perspective to the role
Pay and Benefits
* The estimated base salary for this role is in the local equivalent of $30,000 to $35,000 USD
- Other benefits include comprehensive health coverage, remote-first work environment, unlimited PTO – plus extra fun perks!
Notice – Employment Scams
Communication from our team regarding job opportunities will only be made by an arenaflex team member with an @arenaflex.com email address. We do not conduct interviews over email or chat platforms, and we will never ask you to provide personal or financial information such as your mailing address, social security number, credit card numbers or banking information. If you believe you are being contacted by a scammer, please mark the communication as "phishing" or “spam” and do not respond.
Join arenaflex
If you're a motivated and results-driven individual who is passionate about helping local businesses succeed online, we encourage you to apply for this exciting opportunity. As a member of our team, you'll have the chance to make a real impact, work with a talented and diverse group of individuals, and enjoy a comprehensive benefits package. Apply now to take the first step towards a rewarding career at arenaflex! Apply for this job