Experienced Mental Health Customer Service Representative III – Patient Advocacy and Support

At arenaflex, we are dedicated to providing exceptional patient care and support through our innovative genetic testing and precision medicine solutions. As a leading company in the industry, we are committed to advancing health and wellbeing for all individuals. We are seeking an experienced Mental Health Customer Service Representative III to join our team, where you will be on the front lines, acting as the face of the organization for our customers, including clinics, physicians, medical staff, and patients.

Responsibilities:

As a Mental Health Customer Service Representative III, you will be responsible for coordinating testing services for patients by:

• Reviewing test request forms and additional documentation submitted with a patient specimen to ensure accurate and timely testing.
• Working with healthcare providers to complete the required documentation and sample submission.
• Confirming insurance eligibility and benefit levels.
• Communicating with patients to explain insurance coverage benefits and test information, including process and turnaround time.
• Employee will be on the phone approximately 60-80% of the time.
• Independently managing assigned work and meeting production and quality metrics.
• Being the hub across all departments, working with the technology, revenue cycle, field sales, and lab teams on prompt handling of orders and billing processes.
• Participating in projects that extend beyond your day-to-day to stretch you to think outside the box or explore new aspects of arenaflex or our customers' experience.
• Acting as a resource for the staff, regarding technical questions or issues in specific areas.
• Taking an active role in improving process by use of metric measurements. Provides recommendations for new metrics or retirement of historical metrics.
• Participating in the Quality Assurance plan.
• Complying with applicable CLIA and HIPAA regulations.

Qualifications:

To be successful in this role, you will need:

• High School diploma or equivalent required with at least 3 years of relevant experience, or associate or bachelor's degree with at least 3 years of relevant experience.
• At least 1 year as a PA II or equivalent.
• Fluency in Spanish is preferred/encouraged.
• Excellent interpersonal and communication skills.
• Preference given to higher net typing speed applicants.
• Excellent listening, transcribing, and self-review skills.
• PC experience, including familiarity with Excel, Word, Internet, and e-mail.
• Able to manage several tasks simultaneously, often under pressure.
• Excellent organizational and task management skills and professional judgment.
• Enjoys problem-solving and identifying patterns.
• Hardworking individual who loves working on a team and supporting others.

Physical Requirements:

This role requires:

• Lifting Requirements – sedentary work or exerting up to 10 pounds of force occasionally.
• Physical Requirements – stationary positioning, moving, operating, ascending/descending, communicating, observing, pushing or pulling, and reaching.
• Use of equipment and tools necessary to perform essential job functions.

Work Environment and Company Culture:

At arenaflex, we value diversity and inclusion in the workplace. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. In hiring and all other employment decisions, we prohibit discrimination and harassment on the basis of any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Career Growth Opportunities and Learning Benefits:

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities to help you advance your career and achieve your goals. Our employees have access to:

• Ongoing training and development programs to enhance your skills and knowledge.
• Mentorship and coaching to support your career growth.
• Opportunities to work on high-profile projects and contribute to the success of our company.
• A collaborative and supportive work environment that encourages innovation and creativity.

Compensation, Perks, and Benefits:

We offer a competitive compensation package, including:

• Competitive salary and bonus structure.
• Comprehensive benefits package, including medical, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional growth and development.

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [arenaflex recruitment email]. We look forward to hearing from you!

Note:

arenaflex will never request payment, solicit personal financial information, or conduct interviews via informal channels (e.g., personal email, text messages). All opportunity-related communication with arenaflex will come from our employees, whose e-mail addresses end with "@arenaflex.com." Apply for this job