Experienced Customer Onboarding Specialist – Fleet Management and Maintenance Software Platform
At arenaflex, we're revolutionizing the way organizations manage their fleet operations with our cutting-edge software platform. As a Customer Onboarding Specialist, you'll play a vital role in ensuring our customers achieve their desired outcomes by providing a seamless onboarding experience. If you're a highly organized, detail-oriented, and tech-savvy individual who excels at optimizing processes, we want to hear from you.
About arenaflex
arenaflex is a modern software platform that helps thousands of organizations around the world manage their fleet operations. Our platform is designed to streamline fleet management and maintenance, providing a comprehensive solution for businesses to optimize their fleet operations. With a strong focus on innovation and customer satisfaction, we're leading the charge in the transportation technology market. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a culture that values collaboration, creativity, and continuous learning.
Your Impact
As a Customer Onboarding Specialist, you'll work closely with customers to assess their goals and existing business practices to ensure onboarding alignment, proper account setup, and implementation support. Your key responsibilities will include:
- Working closely with customers to document their desired outcomes, complete product training, configure their arenaflex account, import their data, and roll out the product to their users
- Managing a portfolio of onboarding projects representing a diverse set of customer industries and geographies
- Collaborating with and being supported by several other arenaflex teams and integration partners as you lead our customers through their onboarding journey
- Tracking tasks against a schedule, executing onboarding efforts, and coordinating with internal staff to ensure milestones are met on a timely basis
- Measuring and tracking customer onboarding outcomes
- Sharing the voice of the customer as you partner with Engineering, Marketing, Product, and Sales to deliver a best-in-class customer experience
- Becoming a trusted resource for software and productivity trends in the fleet management domain
Your Experience
To succeed in this role, you'll need:
- At least 3 years of experience in a customer-facing role in a SaaS environment (experience in customer success or support with an emphasis on training or implementation)
- Experience working with our tools — Project Management tool (Gainsight), CRM systems (Salesforce), online project management tools (Asana), and internal communication tool (Slack)
- Strong Excel skills + comfortable manipulating and importing large amounts of data
- Impeccable written and verbal communication skills and the ability and ease to interact with every level of customer to quickly build trust
- Your work is meticulous and precise when executing a task. When it comes to details, you are painstakingly accurate and consistently thorough all while managing your time appropriately
- Strong team player, but also a self-starter who can work autonomously
- Empathetic – you want to help and serve our customers to become natural arenaflex evangelists
- Passionate about organization and can adhere to and improve organizational systems. If there's a way to reduce redundant work, you're on it
- Comfortable with change, experimenting, and trying new ideas
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- 100% dental/health coverage (50% for family)
- Vision insurance
- Incentive stock options
- 401(k) match of 4%
- PTO – 4 weeks
- 12 company holidays + 2 floating holidays
- Parental leave – birthing parent (16 weeks paid), non-birthing (4 weeks)
- FSA & HSA options
- Short and long-term disability (short-term 100% paid)
- Community service funds
- Professional development funds
- Wellbeing fund – $150 quarterly
- Business expense stipend – $125 quarterly
- Mac laptop + new hire equipment stipend
- Monthly catered lunches
- Fully stocked kitchen with tons of drinks & snacks
- Remote working friendly since 2012 #LI-REMOTE
Why Join arenaflex?
At arenaflex, we're committed to creating a culture that values collaboration, creativity, and continuous learning. Our team is passionate about delivering exceptional customer experiences, and we're dedicated to making a positive impact in the transportation technology market. If you're a motivated and talented individual who shares our vision, we encourage you to apply for this exciting opportunity.
How to Apply
If you're ready to join a dynamic team and make a meaningful contribution to the transportation technology market, please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment. We celebrate diversity and are committed to creating an inclusive environment for all. All employment is decided on the basis of qualifications, merit, and business need.
Accommodation Request
If you have a disability or a special need that requires an accommodation to fill out the online application, please let us know by calling (205) 718-7500. Apply for this job