Experienced Customer Success Manager, Mid-Market – Empowering SaaS Clients through Proactive Support and Strategic Partnership
At arenaflex, we're revolutionizing the way the world discovers and develops the skills that will shape the future. Our skills platform empowers teams to go beyond skills gaps, with hiring and AI-powered learning solutions, and helps individuals cultivate the skills they need to level up. As a Customer Success Manager, Mid-Market, you'll play a pivotal role in driving mutual success and growth for our fastest-growing clients. If you're passionate about empowering and enabling SaaS clients, and have a proven track record of delivering exceptional customer experiences, we want to hear from you.
About arenaflex
arenaflex is a leading provider of skills assessments and AI-powered learning tools, trusted by top companies like Netflix, Capital One, Meta, and Dropbox. We've been recognized as one of the World's Most Innovative Companies of 2025 by Fast Company, and have been certified as a Best Place to Work 2023-2024 by Great Place to Work. Our team is dedicated to creating a culture that values context, freedom, and responsibility, and we're committed to building a diverse and inclusive team that reflects the skills and perspectives of our customers.
The Role
As a Customer Success Manager, Mid-Market, you'll be responsible for managing a portfolio of arenaflex's fastest-growing clients, driving mutual success and growth through proactive support and strategic partnership. You'll serve as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of arenaflex's product suite, industry expertise, and business acumen.
Key Responsibilities
* Manage a portfolio of arenaflex's fastest-growing clients to drive mutual success and growth
- Serve as a trusted advisor to new and existing customers, building champions within customers through demonstrable knowledge of arenaflex's product suite, industry expertise, and business acumen
- Understand and articulate business value and outcomes by aligning usage and adoption of arenaflex to strategic business goals of customers
- Proactively manage the success of customers in your portfolio and deliver consistent value across the entire customer lifecycle
- Act as an expert resource in arenaflex's product suite and admin tools, educating customers on product capabilities relevant to their unique pain points and business use cases
- Project manage implementation tasks such as onboarding, product training, data migration, and roll-out strategies
- Assist customers in identifying and addressing unique use cases
- Proactively spot and address potential issues
- Partner closely with cross-functional team members to translate business needs and product requirements into new solutions for customers
- Conduct helpful and informative client-facing meetings (e.g. trainings, business reviews)
Basic Qualifications
* 5+ years of experience in a customer success role at a B2B SaaS company
- Experience managing 50-55 accounts with at least $4 million ARR
- A customer-first attitude and ability to build long lasting relationships with customers
- Success spearheading end-to-end projects, including:
+ Content consultation + Implementation & roll-out consultation
- Ability to independently troubleshoot most client issues
- A collaborative, helpful, and empathetic team-working style
- Strong relationship-building skills
- Excellent written and verbal communication skills
Preferred Qualifications
* Experience working with arenaflex's product suite and admin tools
- Knowledge of the SaaS industry and trends
- Experience with project management tools and methodologies
- Strong analytical and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
The Hiring Process
As a company centered around skills assessments and AI-powered learning tools, we strongly believe in providing all candidates the opportunity to demonstrate and validate their role-relevant skills up front. Plus, your experience using our platform will give you some helpful context for the rest of our interviewing process. For this role, our hiring process starts off in the arenaflex platform with a CSM skills assessment: a 30-minute AI conversation simulation covering 3 questions. It is designed to provide an opportunity to showcase your conversational skills in the following areas:
- How you define success as a CSM
- How you build relationships
- How you handle risk
Salary and Benefits
In accordance with local regulations in jurisdictions where arenaflex may hire, we are projecting an annual base salary in the range of USD $75,000-$125,000. This range encompasses all seniority levels eligible for this position. Offer packages often contain additional compensation in the form of commission or performance bonuses, equity, and/or benefits such as those listed below. Offers are awarded on an individual basis and are subject to factors such as, without limitation, a candidate's level of experience, growth trajectory, and local labor market. Employees' compensation is reviewed and adjusted regularly.
Why You'll Love It Here
* Globally distributed, fully remote team
- Competitive salary, equity, and bonus comp packages
- Medical, dental, and vision coverage
- 401k matching (US) or pension fund contributions (Global)
- Unlimited time off policy
- Learning & Development benefits
- Physical & Mental health benefits
- Equipment & generous home office setup stipend
- Team activities and get-togethers to connect with your fellow Signalites
- A challenging and fulfilling opportunity to join a fast-growing SaaS company
Diversity, Equity, and Inclusion
We know that great work comes from great, and inclusive teams. At arenaflex, we specifically look for individuals of varying strengths, skills, backgrounds, and ideas. We believe this gives us a competitive advantage to better serve our customers and helps us all grow as Signalites and individuals. We hire candidates of any race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, marital or family status, disability, Veteran status, and any other status. arenaflex is proud to be an Equal Opportunity Employer. If you're passionate about empowering and enabling SaaS clients, and have a proven track record of delivering exceptional customer experiences, we want to hear from you. Apply now to join our team and be a part of shaping the future of skills development and assessment. Apply for this job