Experienced Full Stack Customer Experience Agent – Remote 3rd Shift

Join arenaflex as a vital part of our customer-centric team, working from the comfort of your own home. As a 3rd Shift Customer Experience Agent, you will be the face of our company, providing exceptional service to our customers while ensuring seamless communication between our customers and technicians.

About arenaflex

arenaflex is a leading provider of innovative solutions in the service industry. Our mission is to deliver exceptional customer experiences through our dedicated team of professionals. We are committed to fostering a culture of excellence, innovation, and teamwork, where our employees can grow and thrive. As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team.

Job Summary

We are seeking an experienced and customer-focused individual to join our team as a 3rd Shift Customer Experience Agent. As a key member of our customer service team, you will be responsible for providing top-notch service to our customers, dispatching calls to our technicians, and performing various administrative duties. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Answer inbound phone calls to schedule jobs and handle customer service inquiries in a timely and efficient manner

• Initiate outbound phone calls for scheduling of service calls to ensure seamless communication with our customers
• Handle various customer inquiries and requests, providing accurate and efficient solutions
• Dispatch the correct technician (based on qualifications, geography, customer preference) to each job, utilizing Service Titan software to effectively plan and dispatch jobs
• Proactively communicate with customers regarding estimated arrival times, technician details, and other relevant information
• Communicate with technicians regarding availability, expected completion time, and other important details
• Ensure accuracy of details (customer name, phone number, address, etc.) on all scheduled calls
• Perform a variety of administrative duties as requested by your direct supervisor and other managers in the company
• High interaction with service technicians and various customers from residential to commercial
• Other duties as assigned

Qualifications

* Must live in Illinois

• Must be familiar with the surrounding Chicagoland area
• High school diploma or equivalent (GED)
• Minimum of 3 years relevant work experience in customer service environment
• Previous dispatch experience a plus
• Strong verbal and written communication skills
• Plumbing, Electric & HVAC experience a Plus
• Attention to detail
• Ability to manage priorities and workflow
• Ability to deal effectively with a diversity of individuals at all organizational levels
• Versatility, flexibility, and a willingness to work within constantly changing priorities
• Proficient in Microsoft Office
• Ability to work from home efficiently
• Ability and willingness to work nights and weekends

Benefits

* Medical, Dental & Vision Insurance

• Supplemental AFLAC Insurance Options
• 401(k) Plan with Company Match
• Company-provided Life Insurance
• Employee discounts on company-provided services
• On-site training facility for continuous employee development
• Paid Time Off (PTO)
• Paid Holidays
• Tuition Reimbursement

Work Environment and Company Culture

As a remote employee, you will have the flexibility to work from anywhere, while still being part of a dynamic and supportive team. Our company culture is built on the principles of excellence, innovation, and teamwork. We are committed to fostering a culture where our employees can grow and thrive, and we offer a range of benefits and opportunities to support your career development.

Compensation and Perks

* Competitive salary

• Opportunity to work from home
• Flexible scheduling
• Comprehensive benefits package
• Paid time off and holidays
• Tuition reimbursement
• Employee discounts on company-provided services

How to Apply

If you are a motivated and customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

About arenaflex

arenaflex is an equal opportunities employer, committed to diversity and inclusion in the workplace. We are proud to offer a range of benefits and opportunities to support the career development of our employees, and we are committed to fostering a culture of excellence, innovation, and teamwork.

Join arenaflex today and become a vital part of our success story!

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