Experienced Full Stack Customer Solutions Specialist – 3rd Shift Roadside Assistance
Join arenaflex, North America's fastest growing roadside assistance company and dispatch technology platform, as we revolutionize the way we provide best-in-class roadside assistance to our members. At arenaflex, we're passionate about delivering exceptional customer experiences and providing our team members with the tools and opportunities they need to succeed. As a Customer Solutions Specialist (CSS), you'll play a vital role in our 24x7x365 call centers, taking inbound calls from members in need of roadside assistance and providing top-notch customer care and follow-up.
About arenaflex
arenaflex is a rapidly growing company with multiple 24x7x365 call centers across North America, including Canada, and headquarters located in downtown Johnson City, TN. Our business objective is to provide best-in-class roadside assistance to all our members, and we're committed to using innovative technology to make it happen.
Job Summary
We're seeking dedicated customer-oriented candidates to join our team of Customer Solutions Specialists (CSSs). As a CSS, you'll be responsible for taking inbound calls from members in need of roadside assistance, arranging the needed service by selecting and dispatching a service provider, and providing customer care and follow-up. Our revolutionary technology takes the guesswork out of the job and provides you with all the tools you need to be successful.
Responsibilities
As a Customer Solutions Specialist, you'll be responsible for:
- Answering inbound member calls and providing top-notch customer care and follow-up
- Asking essential questions to understand each member's unique situation
- Navigating our computer program to locate each member and identify nearby service providers
- Accurately collecting and performing data entry of all required member/provider information
- Using professional communication etiquette and active listening skills to assist members/providers with their needs dispatching the correct service
- Demonstrating efficient call control with the ability to follow a script for various partners/scenarios and deescalate situations when necessary to achieve member assistance and support
- Consistently meeting company standards and specified goals as assigned by management on a regular basis
- Maintaining confidentiality of account information
- Escalating any issues that may arise to management
- Adhering to the prescribed policies and procedures as outlined in the Employee Handbook
Requirements
To be successful in this role, you'll need:
- A minimum of 1 year of call center or customer service experience, resulting in enhanced empathy skills and the ability to assist members with grace
- Excellent communication skills, including a professional, articulate voice and the ability to listen and communicate effectively
- The ability to multi-task in several computer applications while typing quickly and accurately and holding a conversation with a member
- A positive attitude and the ability to work well with others
- Emotional resilience and the ability to handle upset members in a calm, professional manner
- High school diploma or equivalent required
Preferred Qualifications
* Experience working in a fast-paced environment while maintaining a professional attitude
- Experience with data entry and computer applications
- Experience working with customers in a service-oriented role
Benefits
As a member of our team, you'll enjoy:
- A fun and friendly work environment
- Inbound calls only - no cold calls, no sales, no collections!
- Paid training - no experience required!
- Performance-based incentives
- Sign-on & Referral Bonuses Available
- Flexible work environment with work from home opportunities available
- Paid Holidays & Paid Time Off
- Benefits including Health, Dental, and Vision plans
- $1.00 differential pay as an incentive for working the 3rd shift
Career Growth Opportunities
At arenaflex, we're committed to helping our team members grow and develop their careers. As a Customer Solutions Specialist, you'll have opportunities to advance to leadership roles and take on new challenges.
Work Environment
Our call centers are designed to be comfortable and efficient, with state-of-the-art technology and a fun and friendly atmosphere. You'll have the opportunity to work from home and enjoy a flexible schedule.
How to Apply
If you're passionate about delivering exceptional customer experiences and providing top-notch customer care, we want to hear from you! Apply now to join our team of Customer Solutions Specialists and be a part of arenaflex's mission to revolutionize the way we provide roadside assistance.
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