Experienced Full Stack Customer Care Advocate – TRICARE Benefit Support

At arenaflex, we're dedicated to delivering exceptional support to our military and their families. As a seasoned customer care advocate, you'll play a vital role in handling calls from TRICARE beneficiaries, providing top-notch service and ensuring their needs are met with care, empathy, and accuracy. If you're passionate about serving others and have a strong aptitude for customer service, we invite you to join our team as a full-time, remote Customer Care Advocate.

About arenaflex

arenaflex is a certified Service-Disabled Veteran and Minority-Owned company, founded as an information technology company in 2008. Over time, we've expanded to provide job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both commercial and government entities. Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. These roles require experience in automated call center environments.

Job Highlights

• Long-term, full-time employment (not seasonal or contract-based)

• Seven weeks of paid training to prepare you for success
• Competitive benefits, including:
• 11 paid holidays
• Paid time off
• Healthcare coverage
• Long- and short-term disability
• Term life insurance
• 401K retirement plan
• Opportunity to work from home, Monday through Friday, between 8:00 AM and 7:00 PM Eastern Time
• Ability to make a meaningful impact on the lives of military members and their families

Requirements for Success

• Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance

• Pre-employment background checks will be conducted, including U.S. citizenship verification. Additionally, you must successfully complete a government background security check
• A personal PC or laptop with a wired internet connection is required while you are training for this role. Additional equipment will be provided to meet security requirements for your home office. Once you complete your training, you will be issued company equipment (computer, monitors, etc.)
• You must be able to connect to the client environment within five (5) minutes
• Excellent communication skills: ability to adapt to new and different situations, interpret the behavior of others, engage in difficult conversations with ease, and effectively defuse and resolve conflict
• A strong aptitude for serving military members and their beneficiaries with care, empathy, accuracy, and quality when addressing inquiries about TRICARE benefits
• Customer service experience is desired; call center experience is ideal
• Predictable and reliable attendance is essential
• Highly developed sense of integrity and commitment to customer satisfaction
• Ability to work effectively as a team player
• Must pass a drug screen and background check
• Ability to attend and successfully complete 8 weeks of paid training
• High school diploma or equivalent required
• Must be a U.S. Citizen and reside in Alabama, Georgia, Kentucky, North Carolina, New Mexico, Oklahoma, South Carolina, or Texas for this role
• Proficiency in MS Windows and other computer applications

Minimum Computer Requirements

• Internet Speed: Minimum download/upload speed of 40 Mbps/20 Mbps

• Processor: 2 GHz 64-bit processor or higher
• RAM: 8 GB required (higher recommended)
• Disk Space: At least 20 GB of available disk space
• Operating System: Microsoft or Apple-supported OS
• Browser: Microsoft-supported or Google Chrome browser
• Citrix Receiver: Version 4.1 or higher (must be able to update to newer versions as required)
• Connection: Internet router or modem must allow a PC to connect via Ethernet cable (Wi-Fi is not permitted)
• Chromebooks are not compatible with this role

Job Duties Include

• Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims

• Successfully completing five weeks of paid virtual (at-home) training and applying learned skills on the job
• Operating a PC to extract information, document inquiries, and track activities in the database
• Thoroughly documenting inquiry outcomes for accurate tracking and analysis
• Coordinating with team members to ensure timely handling of TRICARE member requests
• Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary
• Meeting quality, member experience, and first-time resolution objectives while responding to customer needs
• Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges

Compensation and Benefits

• During training, employees are paid a flat rate. After training, pay increases

• Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment
• Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options

How to Apply

If you're passionate about serving others and have a strong aptitude for customer service, we invite you to apply for this exciting opportunity. To ensure your application is reviewed:

• Answer all six application questions
• Complete the application fully
• Upload your resume and an image of your internet speed test

Only fully completed applications will be reviewed. Apply online for immediate consideration for the new hire class beginning September 3, 2025. Apply Job! Apply to this Job Apply for this job