Senior Customer Advocacy Manager, Customer Evidence – Elevate the Voice of arenaflex's Most Strategic Customers

At arenaflex, we're revolutionizing the way businesses approach security solutions. Our mission is to empower organizations to protect themselves from the ever-evolving threats of the digital world. As a Senior Customer Advocacy Manager, Customer Evidence, you'll play a pivotal role in telling the stories of our most strategic customers, showcasing the tangible business outcomes and product differentiation that our solutions provide. This is a highly cross-functional role that requires close collaboration with Sales, Customer Success, and Marketing stakeholders, offering the opportunity to drive measurable impact across the buyer journey.

About arenaflex

arenaflex is a leading provider of innovative security solutions, dedicated to helping businesses protect themselves from the ever-evolving threats of the digital world. Our team is passionate about delivering cutting-edge technology that empowers organizations to stay ahead of the curve. With a strong focus on customer advocacy, we're committed to elevating the voice of our most strategic customers and showcasing the value that our solutions bring to the table.

What You'll Do

As a Senior Customer Advocacy Manager, Customer Evidence, you'll be responsible for leading the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation. You'll manage the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion. You'll also drive the customer evidence roadmap, with a particular focus on high-impact "Big Brand" logos and industry leaders. Some of your key responsibilities will include:

• Leading the development of written customer case studies and customer videos that demonstrate tangible business outcomes and product differentiation
• Managing the full lifecycle of customer evidence, from sourcing and interviewing customers, to coordinating creative development, approvals, and promotion
• Driving the customer evidence roadmap, with a particular focus on high-impact "Big Brand" logos and industry leaders
• Fulfilling inbound reference requests from internal teams (e.g., Marketing, PR, Events) by securing speakers, quotes, and story placements that align with brand goals
• Integrating AI-powered tools (e.g., Synthesia, ChatGPT) to scale storytelling and create differentiated, modern formats for customer content
• Partnering with Sales and Customer Success to identify strong customer advocates and unlock new reference opportunities
• Ensuring customer evidence is discoverable and actively used by GTM teams to drive engagement and credibility
• Tracking program performance and measuring the impact of customer stories on pipeline and brand awareness

Must-Haves

To be successful in this role, you'll need to have:

• 8+ years of experience in customer marketing, advocacy, content marketing, or a related role within B2B SaaS, with a strong track record of creating customer-facing content that drives business impact
• Skilled storytelling ability, with proven ability to craft compelling customer narratives that showcase business outcomes, technical value, and align to broader marketing goals
• Exceptional project management and multitasking skills, with experience owning content development from concept to launch in fast-paced environments
• Strong cross-functional collaboration skills, with experience partnering with Sales, Customer Success, and Creative teams to source, create, and promote customer stories
• Excellent communication skills, both written and verbal, with hands-on experience interviewing customers and writing high-quality, external-facing content
• Strategic mindset with attention to detail, and experience driving content distribution and amplification strategies across digital and campaign channels

Nice-to-Haves

While not required, having experience with the following would be a plus:

• Experience using AI-powered storytelling tools such as Synthesia or ChatGPT to enhance and scale customer content production
• Familiarity with customer reference management platforms (e.g. Base, SlapFive) and how they support referenceability and content workflows
• Background in cybersecurity or enterprise IT, with an understanding of technical buyer personas and industry-specific sensitivities
• Experience working with enterprise-level customers, including navigating complex legal, brand, and compliance approvals for public-facing content
• Global perspective with experience managing customer evidence programs across multiple regions and tailoring stories to localized audiences

What We Offer

At arenaflex, we're committed to providing a comprehensive compensation package that includes:

• Base salary range: $140,000—$165,000 USD
• Bonus and restricted stock units (RSUs) eligible roles
• Benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off
• Opportunity to work with a leading provider of innovative security solutions
• Collaborative and dynamic work environment
• Professional development and growth opportunities

Why Join arenaflex?

arenaflex is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We're passionate about empowering our employees to grow and develop their careers, and we offer a range of benefits and perks to support your success. If you're looking for a challenging and rewarding role that allows you to make a real impact, we encourage you to apply.

How to Apply

If you're a skilled storyteller with a passion for customer advocacy, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear your story! Apply for this job