Experienced Temporary Customer Service Representative – Medicare Health Plan Enrollment Support

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a Temporary Customer Service Representative, you'll play a vital role in supporting Medicare-eligible retirees in selecting the right Medicare health plans. If you're passionate about providing top-notch customer service, have a strong understanding of Medicare enrollments, and are comfortable working in a fast-paced remote environment, we want to hear from you!

About arenaflex

arenaflex is a customer experience (CX) marketplace that partners with top brands and companies to provide innovative talent solutions. Our mission is to generate thousands of remote job opportunities and improve the financial well-being of military families. With a proven track record of success, we're committed to delivering exceptional results and making a positive impact.

Job Summary

As a Temporary Customer Service Representative, you'll be responsible for making outbound calls, answering inbound calls, and responding to instant live chat requests from customers. You'll work closely with customers to understand their needs, provide personalized support, and resolve any issues they may be experiencing. This is a temporary position, set to end in December 2025, with the possibility of extension based on performance and volume.

Key Responsibilities

• Make outbound calls to confirm, schedule, and reschedule participants' appointments with Benefit advisors

• Work with customers who have or do not have an enrollment with the account
• Answer inbound calls pertaining to the status of an application or general customer inquiries
• Respond to instant live chat requests from customers
• Assist customers with website navigation and self-service options
• Perform other duties as assigned

Must-Have Qualifications

• High school degree or equivalent

• Ability to hardwire equipment and meet the required internet speeds
• 1+ years of customer service experience in a call center environment preferred
• Knowledge of Medicare health, prescription drug plan, vision, and dental enrollment is preferred
• Strong written and verbal communication and rapport-building skills
• Experience and general comfort level using Microsoft Word, Excel, computer telephony, the internet, and computer tools
• Active listening skills to understand both verbal and non-verbal cues
• Ability to utilize research options
• Confidence and resilience during challenging interactions
• Ability to accurately document all conversations and actions taken
• Possesses the ability to talk and type efficiently simultaneously
• Ability to multitask across multi-functional work
• On-camera visibility during any meetings, trainings, or per leadership request

Preferred Qualifications

• Experience working in a remote environment

• Familiarity with Medicare health plans and enrollment processes
• Strong problem-solving and critical thinking skills
• Ability to work in a fast-paced environment with multiple priorities
• Experience with customer relationship management (CRM) software

Training and Development

• Training length: 3 weeks

• Monday - Friday | 8:00am - 5:00pm EST
• 100% mandatory with no time off approved
• Training will cover:

+ arenaflex's customer service philosophy and values + Medicare health plans and enrollment processes + CRM software and other relevant tools + Communication and interpersonal skills

Work Environment and Culture

• 100% remote work from home

• Flexible scheduling with the possibility of extension based on performance and volume
• Collaborative and supportive team environment
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

Compensation and Benefits

• Pay rate: $18/hour

• Holidays: Thanksgiving Day (11/27), Christmas (12/25), and New Year's Day (1/1)
• Opportunities for bonuses and incentives based on performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity Statement

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. arenaflex prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Note

This job description is not an exhaustive list of responsibilities, skills, duties, or requirements associated with the job. While this list is intended to be an accurate reflection of the current job, arenaflex reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change. Apply for this job