Experienced Revenue Enablement Specialist - Customer Support Trainer at arenaflex
Join arenaflex, a leading all-in-one platform for restaurants, as we revolutionize the way local businesses succeed online. Are you a passionate, creative, and meticulous Revenue Enablement Professional looking to accelerate the trajectory of customer success at a cutting-edge company? Do you have a knack for designing and delivering world-class learning experiences that drive business outcomes? If so, we want to hear from you!
About arenaflex
arenaflex is the all-in-one platform that restaurants use to succeed online. With thousands of restaurant owners relying on our tools to build their website, drive online orders, create their own branded app, manage customer relationships, and set up marketing automations, we're changing the game for local businesses. Think of us as Shopify meets HubSpot, but specifically for restaurants.
Our Vision
We're starting by helping independent restaurants succeed online, but our vision is much bigger. We believe that all local service-based businesses are struggling with the same problems, and it's time for a solution. We're not just building a platform; we're building a movement. Our goal is to create technology that tens of millions of local business owners need to succeed in the digital age.
Our Team
We've assembled a team of top talent from the most successful companies in SMB software, including Shopify, HubSpot, DoorDash, Procore, and ServiceTitan. We're scaling even faster in 2025 to keep pace with our customer growth, and we're looking for talented individuals like you to join our journey.
Our Traction
In just over 3 years, we've generated tens of millions in revenue, served millions of guests, and processed hundreds of millions of orders. More importantly, we've helped thousands of restaurant owners save their businesses – and not only survive, but thrive.
Where We Work
arenaflex is a remote-first, global company headquartered in San Francisco, with a sales hub in Toronto. For a few of our roles, we prioritize in-person collaboration at one of our office locations. Most of our employees are distributed throughout the globe, so you'll have the flexibility to work from anywhere.
Why We're Looking for You
We're looking for a passionate, creative, and meticulous Revenue Enablement Professional to help accelerate the trajectory of customer success at arenaflex. As a Revenue Enablement Specialist - Customer Support Trainer, you'll work directly with our Enablement, Support Leadership, and Product Leadership Teams to create and deliver world-class customer support learning experiences.
The Impact You Will Have
* Drive and elevate the end-to-end learning and upskilling experience for our customer support team, aligning it to a unified proficiency matrix that proves job and situation readiness.
- Apply technical writing and adult learning best practices to every interaction and asset – from simple help centre articles, live classroom instruction, and on-demand e-learning delivered through our LMS.
- Execute on training initiatives set forth by our Enablement Learning Experience manager and Support leadership, drawing from our Customer facing help centre in SFDC, and our internal knowledge base, Guru.
- Help Support leadership manage and deliver individual development plans and a world-class skill and knowledge acquisition program.
What We're Looking for
* 4+ years in a high-paced Customer Support Call Centre Environment
- 2+ years in a training, coaching, or leadership role
- Expertise in technical writing in English, and Spanish language fluency
- Proven track record in facilitating engaging in-person learning and coaching sessions
- Experience building on-demand learning content
Pay and Benefits
* The estimated base salary range for this role is $30-32k USD (Mexico conversion)
- Other benefits include comprehensive health coverage, work from anywhere (100% remote workplace), unlimited PTO – plus extra fun perks!
Join Our Journey
If you're passionate about customer success, learning and development, and driving business outcomes, we want to hear from you. Apply now to become a part of the arenaflex team and help us revolutionize the way local businesses succeed online.
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The job description has been rewritten to replace all instances of "Owner.com" with "arenaflex" and to meet the requirements specified. Apply for this job