Experienced Customer Success Manager – AI-Driven Financial Crime Prevention

At arenaflex, we're revolutionizing the fight against financial crime with our cutting-edge AI-supported anti-money laundering and fraud detection technology. As a leading provider of innovative solutions, we're committed to empowering our customers to achieve their goals while making a positive impact on the world. We're now seeking an exceptional Customer Success Manager to join our dynamic team and drive the success of our EMEA customers.

About Us

arenaflex is a pioneering company that's making a significant difference in the global fight against money laundering, fraud, and the financing of terrorism. Our powerful combination of traditional rules and explainable AI enables banks and payment providers to improve the effectiveness of their AML compliance and fraud prevention, while maximizing efficiency by reducing false positives. We're proud of our culture of mutual trust, support, and passion, which provides individuals with opportunities to grow professionally and make a real difference in the world.

Your Mission

As a Customer Success Manager at arenaflex, you'll play a vital role in strategically managing a portfolio of our EMEA customers, guiding them through the entire lifecycle – from implementation to ongoing success. Your focus will be on building loyalty, finding and closing new commercial opportunities, and ensuring long-term customer retention. You'll work closely with our Sales, Product, Solution Consulting, Data Science, Customer Support, Marketing, and Finance teams to maximize revenue and profitability while championing customer satisfaction. As the primary advocate for our customers, you'll proactively engage with clients, ensuring they derive maximum value from our solutions while fostering strong, lasting relationships.

Your Responsibilities

As a trusted advisor, you'll be responsible for:

• Driving customer success: Minimizing time-to-revenue in collaboration with Solution Consulting and Product teams.
• Exceeding revenue targets: Managing cARR growth through renewals, cross-sells, and custom development opportunities.
• Maximizing retention & mitigating churn: Conducting regular check-ins, QBRs, and consultative meetings with senior executives.
• Enhancing customer satisfaction: Continuously improving NPS by ensuring a seamless and valuable customer experience.
• Monitoring and optimizing usage: Tracking product adoption and proactively addressing customer needs.
• Developing training & educational materials: Supporting customers with tailored resources and addressing concerns to improve the overall experience.

Your Profile

To succeed in this role, you'll need:

3+ years of experience

in customer-facing roles within B2B enterprise software.

• A proven track record managing accounts of $500K+ ARR – cross-selling experience is a vital part of the equation for the successful candidate.
• A strong understanding of SaaS, digital payments, and enterprise software – experience in AML or fraud prevention is a strong plus.
• The ability to build lasting relationships with C-suite executives and senior stakeholders.
• Exceptional communication, presentation, and organizational skills.
• A highly proactive approach with a passion for forecast accuracy and owning the conversation from start to finish.
• Experience or a desire to work at the start-up and scale-up stage of business growth is a great asset.
• Fluency in English; German or other multilingual capabilities are a plus.

Why Join Us?

Join a fast-growing, innovative company at the forefront of AI-driven financial crime prevention. Work with a passionate team and world-class clients while making a real impact in the industry! At arenaflex, we offer a dynamic and supportive work environment that provides opportunities for growth and development. If you're passionate about customer success and want to be part of a team that's making a difference, we encourage you to apply for this exciting opportunity.

What We Offer

* A competitive salary and bonus structure.

• A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
• Opportunities for professional growth and development, including training and education programs.
• A dynamic and supportive work environment that encourages collaboration and innovation.
• The chance to work with a passionate team and world-class clients while making a real impact in the industry.

How to Apply

If you're a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Apply for this job