Experienced Head of Customers – Driving Customer Success and Growth at arenaflex
At arenaflex, we're revolutionizing the way companies approach authorization, creating a $25B+ market in the process. We're on a mission to empower developers to focus on what matters most – building innovative applications – by providing a seamless and efficient authorization experience. As our Head of Customers, you'll play a pivotal role in driving customer success, growth, and satisfaction, while helping us achieve our ambitious goals.
About arenaflex
arenaflex is a cutting-edge technology company that's changing the game in authorization. With a strong foundation of traction, capital, and team, we're poised for explosive growth. Our innovative approach has already gained traction with thousands of companies, from startups to Fortune 500 giants, including Wayfair, ProductBoard, Vanta, Brex, Verizon, ZoomInfo, and Duolingo. Backed by top investors, including Sequoia, Felicis, and a group of renowned infrastructure founders and operators, we're confident in our ability to disrupt the status quo.
Why now?
We're at an inflection point, and the time is ripe for significant growth. With a large customer base, we need to ensure that our customers get to production fast and stay happy. We're looking for a seasoned leader to join our team and drive customer success, growth, and satisfaction. As our Head of Customers, you'll be responsible for building and iterating on a strategy for forward-deployed engineering that gets customers to production quickly and efficiently. You'll also be responsible for managing a large renewal base, identifying expansion opportunities, and working closely with customers to aggressively improve our product.
Key Responsibilities
As our Head of Customers, you'll be responsible for the following key areas:
- Get customers to production fast: Develop and execute a strategy for forward-deployed engineering that gets customers to production quickly and efficiently. Identify and address blockers to getting customers up and running, and make clear improvements within the first 3 months.
- Keep customers happy: Stay close to customers post-production to ensure they have everything they need to be successful. Ensure we're well-set up to renew on-time, and identify areas for expansion. Own all customer relationships, identify risks to renewals, and put a plan in place to address them within the first 3 months.
- Build the customer team: Recruit world-class customer success managers, technical program managers, and forward-deployed engineers. Make 1-2 A+ hires within the first 3 months, and build a team that's iterating tightly on a process for managing customers through forward-deployed engineering projects.
- Make real impact on the product: Support our objective to make Oso 10x easier to use by breaking down the challenges customers face in migrating to Oso and working side by side with engineering to address those challenges with product. Deliver product feedback for improvements/features that will accelerate our customer's time to production within the first 3 months.
Requirements
To succeed in this role, you'll need:
- Previously held technical customer-facing roles (e.g., pre-sales, post-sales) for highly technical products
- A track record for growing a team in highly competitive environments
- Experience running complex technical projects at varying levels of the stack in a technical role, including working with engineering teams to build features that drive outsized customer value
- Ownership of customer relationships and a P&L
- Experience working at a startup with overwhelmingly high degrees of ambiguity
- Management of professional services at a company of our scale
Benefits
As a member of our team, you'll enjoy a comprehensive Total Rewards package that includes:
- Competitive health, dental, and vision coverage
- Mental healthcare to all employees and anyone in their family through Spring Health
- Unlimited access to financial advisors through Northstar
- Equity Package
- Unlimited paid time off (PTO)
- Paid parental leave
- Flexible work options
- One Medical Membership
- Quarterly hackathons... and prizes!
- Free team lunches every month
What we offer
We offer a dynamic and fast-paced work environment, with opportunities for growth and development. As our Head of Customers, you'll have the chance to make a real impact on our product and customer success. You'll work closely with our engineering team to address customer challenges and drive product improvements. You'll also have the opportunity to build and lead a high-performing team of customer success managers, technical program managers, and forward-deployed engineers.
How to apply
If you're a seasoned leader with a passion for customer success and growth, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job