Experienced Senior Customer Success Manager – Driving Growth and Adoption for arenaflex Enterprise Clients

At arenaflex, we're a dynamic and innovative team that's passionate about delivering exceptional customer experiences. Our strategic approach to customer success has earned us a reputation for excellence in the industry, and we're now seeking a seasoned Senior Customer Success Manager to join our team. As a key member of our customer success organization, you'll play a critical role in driving growth, adoption, and retention for our high-value Enterprise clients in the AMER region.

About arenaflex

arenaflex is a leading provider of innovative solutions that empower businesses to achieve their goals. Our team of experts is dedicated to delivering exceptional customer experiences, and we're committed to helping our clients succeed in a rapidly changing world. With a strong focus on customer success, we're always looking for talented individuals who share our passion for delivering outstanding results.

Your Mission

As a Senior Customer Success Manager at arenaflex, you'll be responsible for managing a portfolio of high-value Enterprise accounts in the AMER region. Your primary focus will be on driving adoption, building stakeholder relationships, and serving as a trusted advisor to maximize value from arenaflex solutions. You'll collaborate cross-functionally with our sales, product, and consulting teams to ensure customers achieve their business outcomes and contribute valuable insights to our product development and sales strategies.

What You'll Do

As a Senior Customer Success Manager, you'll be responsible for the following key activities:

• Oversee a portfolio of ±15 customers and own the full customer lifecycle, proactively driving adoption, retention, and expansion.
• Be a arenaflex expert and spot opportunities to run enablement in order to drive utilization and adoption.
• Uncover and cultivate meaningful executive relationships across multiple business units by leveraging your expertise as a strategic partner.
• Monitor customer health scores, trending data, and triggers and use your account knowledge to identify risk and create mitigation plans.
• Keep account information up to date and organized, ensuring accurate reporting of CS engagements in Gainsight.
• Advocate for your customers internally by sharing success stories and feedback.
• Conduct discovery sessions to uncover business goals, sponsors, success metrics, use cases, and impact.
• Work closely with your Sales counterparts on account strategy to ensure renewal and identify growth opportunities.
• You'll be innovative, collaborative, and agile in your approach, bringing a unique point of view on how to best tackle your book of business.

What You'll Bring

To succeed in this role, you'll need to bring the following skills and experience:

• 5+ years of Customer Success experience with Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts).
• Strong discovery, consultative, and relationship-building skills; ability to interact with executive stakeholders and champion customer initiatives.
• Comfort using AI tools to enhance workflows, efficiency, or decision-making.
• Experience with collaboration tools and a working understanding of design thinking, agile, or consulting/project management methods preferred.
• Analytical and data-driven mindset; comfortable interpreting usage data to drive action.
• Strong communication and presentation skills, including comfort with executive-level audiences.
• Highly proactive, organized, and a team player able to thrive in a dynamic, fast-paced environment.
• Familiarity with Gainsight is a plus.
• Based in the U.S. or Canada region and willing to travel up to 15%.

What We Offer

arenaflex offers a competitive compensation package, including a base salary + variable pay, ranging from $130,000 - $150,000 + benefits. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

Equal Opportunity

We are an equal opportunity employer and are committed to ensuring that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

How to Apply

If you're a motivated and results-driven professional with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for this role. We look forward to hearing from you! Apply for this job