Experienced Customer Care Coordinator (Monday to Friday) - arenaflex
Join arenaflex in shaping the future of work: your next adventure awaits!
About arenaflex
arenaflex is a pioneering force in the temporary work industry, harnessing the power of artificial intelligence and technology to revolutionize the way temporary employment is contracted and managed. With a mission to empower the people who keep the world moving, we're transforming global workforce management at an unprecedented scale. Our cutting-edge technology offers unparalleled productivity, connecting large numbers of people with large businesses and streamlining the hiring process with unmatched efficiency, transparency, and accessibility. In 2024 alone, we've employed over 300,000 people with more than 3,200 clients across three continents, including some of the biggest names in logistics, retail, and hospitality. Headquartered in Madrid, arenaflex operates in 10 countries across Europe, the US, and Latin America. Backed by top-tier investors like Atomico, Kinnevik, BlackRock, and SoftBank, we're building something truly innovative. And this is just the beginning.
Join our community and make a difference
Innovation, high standards, and analytical thinking are at the heart of our DNA. Here, every voice matters, and every voice counts. That's how we stay agile, make quick decisions, and stay ahead of the curve. You'll have complete autonomy over your work, collaborate internationally, and grow through experience. We talk a lot about 10x experiences, human-centered design, and the power of artificial intelligence. But what really sets us apart are our people: our diverse team brings unique perspectives, a deep commitment, and real-world experience. We promote empathy, honesty, and inclusion. Because when people can be authentic, amazing things happen for our workers, our clients, and among ourselves. And we reward that impact with competitive salaries, significant benefits, and the opportunity to redefine how work will be for millions of people worldwide.
If you're ready to make a real impact on a global scale, this is your place.
About the Role
As an Experienced Customer Care Coordinator at arenaflex, you'll be the first point of contact for our workers, handling inquiries via phone, email, chat, and in-person, and providing direct responses or routing as needed. You'll also manage incidents related to payroll, contracts, sick leave, advances, and any aspect of the worker experience.
Key Responsibilities:
* Be the primary point of contact for workers, handling inquiries via phone, email, chat, and in-person, and providing direct responses or routing as needed.
- Manage incidents related to payroll, contracts, sick leave, advances, and any aspect of the worker experience.
- Coordinate with internal teams to ensure each case is resolved quickly, clearly, and effectively.
- Prioritize cases based on urgency and impact, always keeping the focus on providing close and resolution-oriented attention.
- Apply company protocols and policies correctly in every interaction with workers.
- Identify recurring patterns or incidents and report them to the relevant stakeholders to prevent future blockages.
- Learn in-depth about our operational processes and become a key player in improving the worker experience day-to-day.
Requirements:
* Vocational training (FP).
- Experience in customer service is a plus.
- Active listening and communication skills.
- High organizational and problem-solving capacity.
- Empathy and proactivity.
- Orientation towards the customer and the worker.
What We Offer
* Competitive salary and benefits package.
- Opportunity to work with a pioneering company in the temporary work industry.
- Collaborative and dynamic work environment.
- Professional growth and development opportunities.
- Recognition and rewards for outstanding performance.
- Flexible working hours and remote work options.
- Access to cutting-edge technology and tools.
- A diverse and inclusive workplace culture.
How to Apply
If you're a motivated and customer-focused individual looking to make a real impact, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
arenaflex is an equal opportunities employer
We value diversity and are committed to providing equal opportunities for all. We welcome applications from all qualified individuals without regard to their nationality, race, disability, religious beliefs, or sexual orientation. Join us and help shape the future of work. Apply for this job