Experienced Customer Success Manager – Educational Technology and Curriculum Implementation

At arenaflex, we're revolutionizing the way educators and students interact with educational content. Our groundbreaking platform, Kiddom, empowers schools and districts to take ownership of their curriculum, resulting in learning experiences tailored to meet the unique needs and goals of local communities. As a key member of our team, you'll play a vital role in ensuring the success of our customers, helping them maximize their experience on Kiddom and drive student equity and growth.

About arenaflex

arenaflex is a pioneering educational technology company that's dedicated to promoting student equity and growth through innovative curriculum management and digital learning solutions. Our mission is to empower educators and students to succeed in a rapidly changing world, and we're committed to providing the tools and support they need to thrive.

Job Summary

We're seeking an experienced Customer Success Manager to join our team. As a Customer Success Manager, you'll be responsible for building and maintaining strong relationships with our customers, guiding them through the onboarding and implementation process, and ensuring their ongoing satisfaction and success with the Kiddom platform. You'll work closely with teachers, schools, and internal teams to drive adoption, retention, and expansion, and collaborate with cross-functional teams to identify trends and best practices that optimize business growth.

Key Responsibilities

* Build, manage, and foster relationships with our customers by guiding schools/districts onboarding, implementation, and adoption of the Kiddom platform.

• Serve as the primary contact for customers, delivering a value-driven customer journey that meets their unique needs and goals.
• Conduct onboarding and training, strategic analysis, and monitor ongoing platform use and growth opportunities with teachers and administrators.
• Partner with our customers and cross-functional collaborators to drive adoption, retention, and expansion by crafting success plans to achieve their goals.
• Collaborate cross-functionally with Support, Sales, Marketing, Product, and Revenue operations to identify trends and best practices to optimize business growth.
• Drive product usage and customer satisfaction by understanding usage trends and intervening appropriately to support and enhance user experience.
• Participate in onsite visits to support district initiatives, professional learning, and customer needs.
• Travel up to 30% of the time to support customer success initiatives.

What We're Looking For

* BA or BS degree or higher

• At least 3 years relevant experience in project management, account management, implementation/product specialist, or customer success role at a technology company
• Experience using and/or implementing High-quality instruction materials (HQIM)
• Experience with set-up, configuration, or administration of a SAAS software product
• Education field experience, and/or experience as a success manager in ed-tech
• Strong empathy for educators
• Passion for improving education equitably

Bonus Structure

Additional $15K OTE - Prorated to start date

Additional Information

Salary range is dependent on geographic location, prior experience, seniority, and demonstrated role-related ability during the interview process.

What We Offer

* Competitive salary

• Meaningful equity
• Health insurance benefits: medical (various PPO/HMO/HSA plans), dental, vision, disability, and life insurance
• One Medical membership (in participating locations)
• Flexible vacation time policy (subject to internal approval). Average use 4 weeks off per year.
• 10 paid sick days per year (pro-rated depending on start date)
• Paid holidays
• Paid bereavement leave
• Paid family leave after birth/adoption. Minimum of 16 paid weeks for birthing parents, 10 weeks for caretaker parents. Meant to supplement benefits offered by State.
• Commuter and FSA plans

Equal Employment Opportunity Policy

arenaflex is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, gender, sexual orientation, transgender status, national origin, citizenship status, uniform service member status, pregnancy, age, genetic information, disability, or any other protected status in accordance with all applicable federal, state, and local laws. If you're passionate about education and committed to driving student equity and growth, we encourage you to apply for this exciting opportunity to join our team at arenaflex. Apply for this job