Experienced Senior Customer Success Manager – Driving Customer Adoption and Growth at arenaflex

At arenaflex, we're revolutionizing the way organizations approach application development, empowering them to innovate faster and deliver seamless experiences with lower risk. Our mission is to make application development easier, better, and accessible to more people. We build open-source tools and commercial services used by many thousands of developers in production, and we're seeking a motivated and dynamic individual to join our Customer Success team as a Senior Customer Success Manager. If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team. As a Senior Customer Success Manager at arenaflex, you'll play a critical role in driving customer adoption and growth, ensuring that our customers achieve their desired outcomes and become graph advocates.

What You'll Do

As a Senior Customer Success Manager at arenaflex, your primary responsibilities will include:

• Managing the customer adoption lifecycle for a book of named accounts, including onboarding, value realization, expansion, and turning customers into graph advocates.
• Leading post-sales technical value-selling efforts, positioning solutions, delivering product demos, and facilitating new feature adoption to expand customers' usage of GraphOS.
• Owning program and delivery management to drive timely and high-impact customer outcomes with GraphOS.
• Providing guidance on API architecture best practices and cloud migration strategies.
• Consultatively leading customer workshops to quickly realize business value with their Graph, which may include Success Planning, Event Storming, Impact Mapping, or other activities.
• Proactively maintaining customer health and intervening in at-risk accounts to prevent stagnation and reengage on a path to value.

Who You Are

To succeed in this role, you'll need to possess the following skills and qualifications:

• Strong technical value-selling skills with a proven ability to align solutions with customer needs.
• Expertise in program and delivery management to drive tangible impact.
• Experience in stakeholder management, ensuring alignment across technical and business teams.
• Understanding of API architecture principles and cloud migration best practices.
• Demonstrated ability to work with teams executing complex technical implementations.
• Background in account relationship management, storytelling, and selling success narratives.
• Experience with Git/Ops, Observability, and Kubernetes/Docker Deployment.
• Strong proficiency in API deployment and prototype development.
• Ability to assess and review Build/Value management and BVA processes.
• Expertise in tracking health signals and managing retention strategies within customer plans.
• Comfortable navigating technical solutions hands-on, ensuring alignment with product instructions.
• Experience acting as a product owner.
• Proven ability to scope, execute, and evaluate high-impact technical projects.

What We Offer

At arenaflex, we strive to provide competitive, market-informed compensation while ensuring consistency within the team in each country. We make hiring decisions based on your skills, experience, and our overall assessment of what we learned during the hiring process. The above salary range includes base salary + variable compensation. arenaflex also offers equity, and benefits. arenaflex offers all U.S. employees a choice of 3 Anthem Blue Cross medical plans and California residents can also choose from an additional 2 Kaiser medical plans. Dental and Vision benefits are provided by Sun Life Financial.

Work Environment and Culture

As a remote position, you'll have the flexibility to work from anywhere in the US or Canada, working PST or CST hours. Our team is dedicated to pursuing and hiring a talented and diverse workforce, and we're proud to be an equal-opportunity workplace.

Career Growth Opportunities and Learning Benefits

At arenaflex, we believe in investing in our employees' growth and development. As a Senior Customer Success Manager, you'll have access to:

• Regular training and development opportunities to enhance your skills and knowledge.
• Mentorship and coaching from experienced professionals in the field.
• Opportunities to take on new challenges and responsibilities as you grow in your role.
• A dynamic and collaborative work environment that encourages innovation and creativity.

How to Apply

If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced, collaborative environment, we want you on our team. Apply now to become a Senior Customer Success Manager at arenaflex and join our mission to revolutionize the way organizations approach application development. Apply to this Job Apply for this job