Experienced Customer Support Representative – Healthtech Pharmacy Business
At arenaflex, we're revolutionizing the healthcare industry by simplifying access, understanding, and management of healthcare. Our mission is to build the largest, most loved pharmacy business in the world, driven by perfecting the patient and pharmacist experience. As a fast-growing, technology-first startup, we foster a culture of collaboration, open communication, and deliberate action that allows us to face today's most exciting challenges head-on and grow incredibly quickly.
Join Our Team
We're seeking an experienced Customer Support Representative to join our team at arenaflex. As a key member of our Customer Support Team, you'll have the opportunity to assist our customers and pharmacy partners with questions, while resolving order changes, cancellations, refunds, and related tasks. If you're passionate about delivering exceptional customer support and thrive in a fast-paced tech startup environment, we want to hear from you!
Key Responsibilities
* Deliver exceptional customer support via email, chat, and phone
- Review and respond to 50-70 support tickets daily
- Communicate with pharmacy partners, patients, and internal team members
- Answer questions about prescription orders, refunds, tracking, and delivery, and related issues
- Collaborate with cross-functional teams to resolve complex customer issues
- Provide proactive support to customers, anticipating and addressing their needs
- Continuously improve customer support processes and procedures to enhance the customer experience
What You Bring
* Bachelor's Degree (entry-level applicants are welcome!)
- Experience in retail, hospitality, restaurant, customer service, and/or pharmacy experience
- Proactive energy to thrive in a fast-paced tech startup environment
- Support skills over phone, chat, and email
- Preferred experience with Zendesk, Salesforce, or Gladly is ideal
- Outstanding customer service skills, including active listening and de-escalation
- Strong problem-solving and analytical skills
- Ability to work in a dynamic, fast-paced environment
- Excellent communication and interpersonal skills
What's in it for you
* Compassionate and driven colleagues in a collaborative, high-impact environment
- Accelerated career growth in a fast-growing company
- Direct access to executives and a transparent company culture
- Rare opportunity to shape the future of healthcare and improve the lives of millions
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
- Work in a beautiful new office overlooking Tempe Town Lake
- Opportunities for professional development and growth
- Recognition and rewards for outstanding performance
- A fun, dynamic work environment with a team that's passionate about making a difference
Work Environment and Company Culture
At arenaflex, we're committed to creating a work environment that's inclusive, diverse, and supportive. Our office is designed to foster collaboration, creativity, and innovation, with amenities like a game room, fitness center, and on-site café. We believe in work-life balance and offer flexible scheduling to ensure that our employees can meet their personal and professional goals.
Compensation and Benefits
* Hourly Pay: $20.00
- Schedule: Current hours of operation are Monday - Friday, 7:00am to 6:00pm, and the schedule will fall within that window.
- Hybrid: On-site 3 days per week (Tuesday-Thursday) in our Tempe office
- Medical / Dental / Vision / 401K package that fits your needs
- Generous Vacation Policy - 15 days of paid vacation in the first year, then increases to 20 days after one year
- 11 Paid Holidays
Diversity, Inclusion, and Belonging
At arenaflex, we're committed to building a diverse and inclusive work environment where everyone feels valued, respected, and empowered to contribute their best work. We believe that diversity, inclusion, and belonging are essential to our success and are dedicated to creating a workplace that's free from bias and discrimination.
How to Apply
If you're passionate about delivering exceptional customer support and thrive in a fast-paced tech startup environment, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience!
About arenaflex
arenaflex is a healthtech company on a mission to simplify access, understanding, and management of healthcare. We're building the largest, most loved pharmacy business in the world, driven by perfecting the patient and pharmacist experience. Our team is passionate about making a difference in the lives of millions and is committed to creating a work environment that's inclusive, diverse, and supportive.
Join Our Team
We're excited to hear from you and learn more about your qualifications and experience! Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and learning more about your passion for delivering exceptional customer support! Apply for this job