Experienced Customer Support Specialist II – Unlocking Opportunities for Consumers and Businesses

At arenaflex, we're passionate about unlocking the power of data to create more opportunities for consumers, businesses, and society. As a leading global information services company, we're committed to delivering exceptional customer experiences that exceed expectations. We're thrilled to share that FORTUNE has named arenaflex one of the 100 Best Companies to work for, and for the last five years, we've been named in the 100 "World's Most Innovative Companies" by Forbes Magazine.

Join Our Growing Team in Costa Rica

We're seeking an experienced Customer Support Specialist II to join our growing Call Center in Costa Rica, reporting to our customer care supervisors. This is a fantastic opportunity for someone who is passionate about providing excellent customer service, can interpret consumers' written or verbal grievances or disputes, and has computer skills. You'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and staying current on industry knowledge and standard operational procedures.

Key Responsibilities:

• Receive inbound calls handling for our different lines of business, ensuring that every interaction is personalized and meets the highest standards of customer satisfaction

• Perform a variety of activities to ensure consumer satisfaction, including interpreting reports, responding to general inquiries, assisting with fraud alert requests, and processing credit and/or score reports
• Handle consumer issues, interpreting and analyzing consumers' written or verbal grievances or disputes, and determining the different types of issues contained in a dispute
• Educate consumers on dispute management and offer options for immediate resolution, ensuring that every customer leaves with a positive experience
• Process dispute requests that require direct contact to financial institutions for additional investigation, obtaining proof to validate consumers' requests/concerns
• Maintain the integrity of the database by ensuring data quality and accuracy, adhering to the guidelines established by the Fair Credit Reporting Act and all appropriate state and country credit regulations

Qualifications:

To succeed in this role, you'll need:

• 1 year of Inbound call handling experience, with a proven track record of delivering exceptional customer service
• High School Diploma, with a strong foundation in English written and oral communications skills
• Excellent problem-solving skills, with the ability to interpret information to understand complex problems or situations
• Experience handling support requests from a variety of different channels, including phone, email, and chat
• Ability to arrange and manage tasks, time, and resources, with a focus on meeting performance targets and maintaining a high level of occupancy (85%-90%)
• Strong PC/internet skills, with the ability to make fast and accurate decisions
• Short-term visual memory, with the ability to recall and process complex information
• Willingness to participate in professional development activities to stay current on industry knowledge and standard operational procedures
• Ability to pass our Employee Background Screen, which includes a criminal background check, previous employment, and education verification

Additional Information:

At arenaflex, we're committed to creating a thriving, inclusive, and diverse team where people love their work and love working together. We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work.

Benefits:

We offer a comprehensive benefits package, including:

• Medical, life, and dental insurance
• Asociacion Solidarista
• International Share Save Plan
• Flex Work/Work from home
• Paid time off
• Annual Performance Bonus
• Education Reimbursement
• Family Bonding
• Bereavement Leave
• Referral Program
• And more!

Work Environment:

As a remote employee, you'll have the flexibility to work from home, with the option to transition back to our office located at Centro Corporativo El Cafetal ll, Costa Rica. Our remote work environment is designed to support your productivity and well-being, with access to the latest technology and tools.

Career Growth Opportunities:

At arenaflex, we're committed to helping you grow and develop your career. We offer a range of training and development opportunities, including:

• Professional development activities to stay current on industry knowledge and standard operational procedures
• Mentorship programs to support your career growth and development
• Opportunities for advancement and promotion within the company

How to Apply:

If you're passionate about delivering exceptional customer service and want to join a dynamic team that's dedicated to making a difference, apply now! Apply for this job