Field Technician I
Quadient is a company focused on supporting businesses in their digital transformation and growth journey through reliable and sustainable automation processes. They are seeking a Field Technician I to represent the company at customer sites, ensuring the installation, maintenance, and performance of smart locker equipment while providing training and technical support to customers.
Responsibilities
- Install, service, or upgrade equipment onsite at customer locations
- Diagnose and troubleshoot technical issues, providing effective solutions
- Collaborate with customers to understand requirements and offer technical recommendations
- Provide training and guidance on product operation and maintenance
- Perform routine maintenance and manage stock of replacement parts
- Document technical issues for escalation and evaluate customer needs for additional products or services
Skills
- High School Diploma/GED or equivalent work experience, with 1-2 years in electrical/mechanical installation and repair
- 1-2 years of customer service experience, with strong communication skills for interacting with customers and teams
- Ability to diagnose, repair equipment, and solve problems independently
- Strong organizational skills, attention to detail, and adaptability to changing priorities
- Willingness to travel up to 100% to customer sites, with a valid driver's license and clean driving record
- Capable of lifting or moving 55 lbs with or without accommodation
Benefits
- Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
- Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
- Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
- Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
- Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Company Overview