Experienced Customer Operations Coordinator – Scaling AI-Powered Debt Management Services
At arenaflex, we're revolutionizing the debt management industry by putting empathy and understanding at the forefront of our approach. We believe that individuals in debt deserve a more compassionate and personalized experience, and businesses should benefit from improved customer satisfaction and game-changing insights. As we expand across Europe and continue to build our AI capabilities, we're seeking an experienced Customer Operations Coordinator to help us deliver seamless market rollouts and drive operational excellence.
About arenaflex
arenaflex is a pioneering company that's changing the way businesses approach debt management. Since our launch in 2021, we've worked with some of the UK's leading companies, including Octopus, Scottish Power, and Philips, helping millions of people move toward a more stable, debt-free future. In 2023, we were acquired by Intrum, Europe's biggest credit management service, and we're now embarking on the next phase of our growth – expansion into 17 European markets over the next two years.
The Role – Customer Operations Coordinator
As a Customer Operations Coordinator at arenaflex, you'll play a critical role in supporting the successful launch of services in new markets and optimizing our operational tooling and training. You'll work across teams, tools, and territories to ensure our systems are robust, our people are ready, and our services remain best-in-class. Your responsibilities will include:
- Setting up and optimizing operational tools (like Talkdesk and Front) to support new market rollouts
- Coordinating training, documentation, and localization to ensure teams are set up for success
- Acting as the bridge between project and ops teams – keeping everything moving and on track
- Supporting our AI-powered service by improving automation, documentation, and response quality
- Leading ongoing improvements, troubleshooting issues, and ensuring we deliver high-quality service every step of the way
About You
We're looking for a highly organized, technically confident, and cross-functional project manager who's comfortable working with SaaS tools like Talkdesk, Front, or CRM systems. You'll be a great communicator who can work across teams, time zones, and cultures, and you'll be proactive and comfortable taking ownership, even when things are ambiguous. You'll also be excited about arenaflex's mission to support households and businesses to break the vicious debt cycle.
Essential Qualifications
* 2+ years of experience in a customer operations or project management role
- Proven track record of delivering successful projects and improving operational efficiency
- Experience working with SaaS tools like Talkdesk, Front, or CRM systems
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills
Preferred Qualifications
* Experience working in the debt management or financial services industry
- Knowledge of AI-powered services and automation tools
- Certification in project management or customer operations
- Experience working in a remote or hybrid work environment
Skills and Competencies
* Strong project management skills, including planning, execution, and monitoring
- Excellent communication and interpersonal skills, including written and verbal communication
- Ability to work in a fast-paced environment and prioritize multiple tasks and projects
- Strong problem-solving and analytical skills, including data analysis and interpretation
- Experience working with SaaS tools and CRM systems
- Knowledge of AI-powered services and automation tools
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Operations Coordinator, you'll have opportunities to:
- Work on high-impact projects and initiatives that drive business growth and improvement
- Collaborate with cross-functional teams, including project management, operations, and AI development
- Develop your skills and knowledge in areas like project management, customer operations, and AI-powered services
- Participate in training and development programs, including workshops, webinars, and conferences
- Take on new challenges and responsibilities as you grow and develop in your role
Work Environment and Company Culture
arenaflex is a dynamic and innovative company that's committed to creating a positive and inclusive work environment.
We offer
- Flexible working hours and remote work options
- Collaborative and supportive team culture
- Opportunities for professional growth and development
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- A comprehensive benefits package, including health insurance, retirement savings, and paid time off
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Salary range: £28,000-£30,000 per annum
- Private healthcare through Vitality
- £500 L&D budget
- £200 Working from home allowance
- Cashback on costs of the dentist, opticians, and more
- 25 days holiday
- Flexible Public Holidays (decide when to take time off)
- 30 days work from abroad
- Free access to counselling sessions through our EAP
- Flexible Working arrangement – work from home or from the office (dog friendly!!)
- Cycle to work scheme
- Company pension
How to Apply
If you're a motivated and experienced customer operations professional who's passionate about making a difference in the debt management industry, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! Apply for this job