Experienced Customer Engineer – Digital Field Service Technician for Chick-fil-A
At arenaflex, we're dedicated to delivering exceptional customer experiences through innovative digital commerce solutions. As a leading global provider of digital commerce solutions for the retail, restaurant, and banking industries, we're committed to empowering our customers to succeed in today's competitive landscape. Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. We're seeking an experienced Customer Engineer to join our services support team in Pittsburg, PA. As a Field Service Technician, you'll be part of our world-class team that provides exceptional customer service, ensuring our customers receive the best possible experience. Your passion for providing exceptional customer service will contribute to our elevated level of customer satisfaction.
About arenaflex
arenaflex is a global leader in consumer transaction technologies, transforming the stores, restaurants, and digital banking experiences with cloud-based, platform-led SaaS and services capabilities. For nearly 140 years, we've been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, we create exceptional consumer experiences in partnership with the world's leading retailers, restaurants, and financial institutions. Our customers are at the center of everything we do. Our mission is to enable stores, restaurants, and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today's competitive landscape.
Job Description
As a Customer Engineer, you'll be responsible for providing exceptional customer service, addressing questions and resolving various problems on-site, and identifying problems before they start. You'll connect with our customers to find the right solution, communicate in an open, helpful, and engaging manner, and serve as an ambassador for the arenaflex brand.
Key Responsibilities:
* Respond to customer installation, maintenance, and service calls promptly and effectively
- Service Kitchen Production Systems, including POS, receipt printers, customer payment terminals, and back-office peripherals within an assigned territory
- Oversee hardware maintenance, installation, network management, multi-vendor maintenance, and software support
- Utilize technical skills on products like peripherals, large system printers, enterprise-level servers, communications equipment, networks, internet access points, etc.
- Perform maintenance, repair, and system overhauls (like modular swaps and unit replacements)
- Manage everything from network faults and traffic to configuration, security, and remote system access
- Log all customer calls and activity and track all expenses incurred in the delivery of services
Job Requirements and Basic Qualifications:
* General knowledge of POS and familiarity with network/system management
- Familiarity with large servers, mainframe computers, and imaging software
- Basic PC skills, basic electronic skills, and some specific hardware and operating system familiarity
- One to three years of related experience in a technical setting is preferred
- Working knowledge of Microsoft Office Suite, Windows, etc.
- Local candidates strongly preferred (this position is not eligible for paid relocation and candidates must be available to begin work promptly in the assigned geographic territory)
- High School Diploma or GED (associate degree or higher preferred)
- Must be authorized to work in the U.S.
- Must be at least 21 years of age
- Must have a valid driver's license and driving record that satisfies arenaflex fleet requirements
- Ability to perform essential functions of the job with or without a reasonable accommodation
Essential Functions:
* Prolonged travel with driving several hours per day
- Rotating and weekend shifts
- Carrying and lifting tools, parts, and equipment weighing up to 50 lbs without assistance
- Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size and weight requiring fine motor skills and hand-eye coordination for prolonged periods of time
Training and Development:
* Three weeks of job-related training will be provided, including administrative functions and on-the-job learning in the field with a Dedicated Team Lead
EEO Statement:
arenaflex is committed to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. arenaflex is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance, and encouraged to strive to reach their full potential.
Statement to Third Party Agencies:
To ALL recruitment agencies: arenaflex only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, arenaflex employees, or any arenaflex facility. arenaflex is not responsible for any fees or charges associated with unsolicited resumes.
How to Apply:
When applying for this job, please make sure to only open emails that you will receive during your application process that come from a @arenaflex.com email domain. Apply to this job at [insert link]. Apply for this job