Experienced Customer Onboarding Assistant – AI-Powered Virtual Receptionist Implementation and Support
At arenaflex, we're revolutionizing the way appointment-based small and medium-sized businesses manage their front-office operations with our cutting-edge AI-powered virtual receptionist, TrueLark. As a proactive and detail-oriented Onboarding Assistant, you'll play a vital role in supporting the implementation of TrueLark for brick-and-mortar businesses by managing onboarding workflows, coordinating internal tasks, and ensuring accounts are properly configured and ready for launch.
About arenaflex and TrueLark
arenaflex is a leading provider of innovative solutions for appointment-based businesses. Our flagship product, TrueLark, is an AI-powered virtual receptionist designed to manage scheduling, rescheduling, and client inquiries through SMS and web chat, providing 24/7 support. TrueLark helps businesses recover missed calls, increase bookings, and streamline front-office operations. With TrueLark, businesses can focus on what matters most – delivering exceptional customer experiences and growing their business.
Job Summary
We're seeking an experienced Customer Onboarding Assistant to join our TrueLark team under the arenaflex umbrella. As a key member of our onboarding team, you'll work closely with customer-facing Onboarding Specialists and Engineering to ensure internal processes operate efficiently and reliably. Your primary responsibilities will include configuring new and existing TrueLark accounts, generating login credentials, and providing clear instructions for API access. You'll also conduct user acceptance testing, perform final functionality checks, and coordinate with internal teams to ensure timely transitions and a seamless go-live process.
Key Responsibilities
- Configure new and existing TrueLark accounts based on business type and client-specific needs - Generate login credentials and provide clear instructions for API access based on the client’s booking platform - Input and manage API credentials to enable account integrations - Tailor account settings to meet individual business location requirements - Conduct user acceptance testing and perform final functionality checks before transitioning accounts to the customer-facing team - Coordinate with internal teams to ensure timely transitions and a seamless go-live process
What You Will Need to Accomplish the Job
- Strong attention to detail, organization, and time management - Excellent communication skills via Slack, email, and virtual meetings - Ability to manage onboarding workflows and timelines across multiple client accounts - Comfort working with technical systems, documentation, and business management software platforms - Must be available to work during California Pacific Time - Collaborate with cross-border teams (India) for back-end configuration
What Will Make Us Love You
- Experience in onboarding, customer support, or implementation roles - Background in project coordination or project management, ideally in SaaS or tech - Familiarity with tools like CRMs, project management software, or ticketing systems - Strong ability to anticipate and proactively solve issues before they impact the customer - Ability to remain calm and positive in fast-paced or high-demand situations, with a strong ownership mentality
Work Environment and Company Culture
As a remote employee in India, you'll have the flexibility to work from the comfort of your own home while collaborating with our global teams. Our company culture is built on a foundation of inclusivity, respect, and open communication. We're committed to fostering a workplace where all individuals are valued and supported, regardless of their background or identity.
Career Growth Opportunities and Learning Benefits
At arenaflex, we believe in investing in our employees' growth and development. You'll have access to a range of training programs, mentorship opportunities, and career development resources to help you advance your skills and career. Our company is committed to fostering a culture of continuous learning and innovation, and we encourage our employees to take ownership of their professional growth.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including health insurance, retirement savings, and paid time off. You'll also have access to a range of perks, including flexible work arrangements, professional development opportunities, and a comprehensive employee assistance program.
How to Apply
If you're a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Equal Opportunity Employer
arenaflex is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve, and progress regardless of their background or identity. If you have a disability or special need that requires accommodation, please let us know. Apply for this job