Experienced Strategic Program Manager & Customer Success Operations Leader – Scaling Customer Success at arenaflex
At arenaflex, we're revolutionizing the way organizations harness the power of the Internet of Things (IoT) to drive operational excellence. As a pioneer in the Connected Operations Cloud, we're helping industries like agriculture, construction, field services, transportation, and manufacturing transform their operations at scale. Our Customer Success team is at the forefront of this movement, ensuring our customers get the most out of our products and services. We're seeking an experienced Strategic Program Manager & Customer Success Operations Leader to join our team. As a key member of our Customer Success Operations team, you'll play a critical role in driving large-scale transformational programs that improve the customer experience and support scalability within the business. If you're passionate about solving complex problems, building at scale, and driving change management, we want to hear from you.
About arenaflex
arenaflex is a rapidly growing company that's shaping the future of physical operations. Our platform enables organizations to harness IoT data and develop actionable insights that improve safety, efficiency, and sustainability. With a global presence and a team of talented professionals, we're committed to making a positive impact on the industries that power our global economy.
About the Role
As a Strategic Program Manager & Customer Success Operations Leader, you'll own and lead large-scale transformational programs supporting the Customer Success organization. You'll work closely with Customer Success stakeholders to identify critical priorities for the business, scope, develop, and manage delivery of the work. This role requires a passion for scaling organizations, streamlining operations, and driving change management. Successful candidates have strong business acumen, a passion for building at scale, and a track record of driving strategic programs that improve the customer experience.
Key Responsibilities
* Lead the end-to-end planning and delivery of our highest priority and most complex programs with an expert approach to execution, governance, and change management
- Develop comprehensive program strategies, roadmaps, and plans, expertly framing the need, scoping, and roadmapping the work, owning governance and stakeholder engagement, defining KPIs, and reporting on results
- Collaborate with stakeholders and drive alignment, owning program reporting and communication, and partnering to iterate and improve outcomes for arenaflex and our customers
- Identify and tackle operational problems through processes, tools, and dashboards that scale and mitigate risks through proactive solutions and communications
- Champion, role model, and embed arenaflex's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum Requirements
* Bachelor's Degree from a 4-year institution
- 6-8 years of program management, customer success operations, strategy, or consulting experience, ideally in a high-growth SaaS environment or fast-paced technology consulting role
- Demonstrated success launching transformational initiatives that measurably improve the customer experience and support scalability within the business
- Strong program management tool-kit, including problem-solving and decision-making skills, able to quickly ramp up on business priorities and derive insights from data
- Clear and confident communication, including ability to influence and lead cross-functional stakeholders, executives, and front-line managers
- Diplomacy, tact, and poise under pressure when working through issues, skilled at having prioritization conversations and discussing trade-offs
Ideal Candidate
* Experience with B2B hardware and SaaS products
- PMP certification, Agile/Scrum Certification, Prosci Certification, and/or advanced training in Project/Program Management
- Experience in a global Operations, Customer Success, or Customer Experience organization
What We Offer
* Competitive total compensation package
- Employee-led remote and flexible working
- Health benefits
- Samsara for Good charity fund
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Flexible working model that caters to the diverse needs of our teams
Accommodations
arenaflex is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
Flexible Working
At arenaflex, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person, and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements.
Fraudulent Employment Offers
arenaflex is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in '@arenaflex.com' or '@us-greenhouse-mail.io'. For more information regarding fraudulent employment offers, please visit our blog post here. If you're passionate about driving strategic programs that improve the customer experience and support scalability within the business, we want to hear from you. Apply now to join our team as a Strategic Program Manager & Customer Success Operations Leader at arenaflex.
Salary Range
The range of annual base salary for full-time employees for this position is $111,265—$130,900 CAD. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience.
How to Apply
To apply for this role, please submit your resume and a cover letter explaining why you're the ideal candidate for this position. We can't wait to hear from you! Apply for this job