Experienced Strategic Customer Success Manager – Media Technology and Entertainment

At arenaflex, our vision is to dramatically improve every stage of the video and entertainment content lifecycle—from creation to monetization. Our global suite of media technology products includes Iconik, Wildmoka, Zype, Ftrack, and Cinesync. We’re building a high-performing team grounded in trust, inclusivity, curiosity, and customer impact.

About the Role

arenaflex is hiring an Experienced Strategic Customer Success Manager to support and grow a portfolio of high-value customers across the Iconik and Wildmoka product lines. This role is ideal for someone who thrives at the intersection of customer success and commercial growth—someone who can build deep relationships, speak confidently with technical stakeholders, and identify expansion opportunities that deliver long-term value. This is a hybrid role—approximately 60% commercial and 40% technical—which requires the ability to drive account strategy while navigating complex media workflows.

What You’ll Do

As an Experienced Strategic Customer Success Manager at arenaflex, you will be responsible for:

• Managing a portfolio of strategic customers across arenaflex’s Iconik and Wildmoka products
• Building lasting relationships with key stakeholders, from technical teams to business leads
• Owning the full post-sale lifecycle: onboarding, adoption, renewals, and expansion
• Proactively monitoring account health and mitigating risks before they impact retention
• Identifying and pursuing volume-based upsell opportunities in partnership with sales
• Aligning arenaflex solutions with customer goals, delivering measurable ROI over time
• Acting as the voice of the customer—surfacing insights to Product, Engineering, and GTM teams
• Collaborating with Sales Engineers to support deeper technical conversations when needed
• Partnering with cross-functional teams to build high-impact customer experiences and workflows

Who You Are

We are looking for an experienced and skilled individual who:

• Has 5–7 years in customer success, account management, or related client-facing roles
• Has experience managing strategic or enterprise accounts in a B2B SaaS environment
• Is confident engaging with technical stakeholders; ideally experienced in media tech or video workflows
• Has strong commercial instincts with a proven track record of renewals and account growth
• Is collaborative, curious, and comfortable operating across functions and time zones
• Is organized, proactive, and driven to deliver exceptional customer outcomes
• Has experience with tools like Salesforce, Gainsight, or similar CS platforms is a plus

Why Join arenaflex?

At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a member of our team, you will have the opportunity to:

• Work with a global suite of media technology products that are revolutionizing the video and entertainment content lifecycle
• Collaborate with a high-performing team that is grounded in trust, inclusivity, curiosity, and customer impact
• Develop your skills and expertise in customer success, account management, and media technology
• Enjoy a competitive compensation package, including a salary, bonus, and benefits
• Participate in a comprehensive training program that includes onboarding, mentorship, and professional development opportunities
• Take advantage of flexible work arrangements, including remote work options and a generous paid time off policy
• Enjoy a dynamic and inclusive company culture that values diversity, equity, and inclusion

What We Offer

arenaflex offers a comprehensive compensation package that includes:

• A competitive salary based on experience and qualifications
• A bonus structure that rewards performance and achievement
• A comprehensive benefits package that includes medical, dental, and vision insurance, as well as 401(k) matching and paid time off
• A generous paid time off policy that includes vacation, sick leave, and holidays
• Flexible work arrangements, including remote work options and flexible hours
• A comprehensive training program that includes onboarding, mentorship, and professional development opportunities
• Access to cutting-edge technology and tools, including Salesforce, Gainsight, and other CS platforms
• Opportunities for career growth and advancement, including promotions, lateral moves, and new challenges

How to Apply

If you are a motivated and experienced professional who is passionate about customer success and media technology, we encourage you to apply for this exciting opportunity. Please submit your resume, cover letter, and any relevant work samples or references to our online application portal. We look forward to hearing from you! Apply for this job