Experienced Senior Manager, Customer Identity – Global Identity Management Program

Are you a seasoned leader with a passion for driving innovation and excellence in Customer Identity Management? Do you have a strong background in Identity and Access Management, with a proven track record of success in a technology organization? If so, we invite you to join arenaflex as a Senior Manager, Customer Identity, where you will play a critical role in shaping the future of our Global Identity Management Program.

About arenaflex

arenaflex is a leading innovator in the healthcare industry, dedicated to empowering our customers to enjoy simplicity, freedom, and healthier lives through the use of our cutting-edge product platform. With a rich history dating back to 2000, we have improved the lives of hundreds of thousands of patients by leveraging innovative technology that is wearable, waterproof, and lifestyle accommodating. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner in the medical device industry.

The Opportunity

As a Senior Manager, Customer Identity, you will be responsible for overseeing the department responsible for strategic and tactical direction of arenaflex's Global Identity Management Program. You will own the process, execution, and implementation of all CIAM projects and drive the evolution of CIAM at arenaflex. This role requires a strong team leader with excellent communication, writing, influencing, and negotiating skills, as well as a deep understanding of Identity and Access Management capabilities, processes, and expectations.

Key Responsibilities

* Operationalize Identity Management program and initiatives, focusing on processes and customer experience-related designs of the platform

• Partner with other team leads (arenaflex and vendor) to develop applications that rely on arenaflex's Identity and Consent management platform or processes
• Grow a team of functional analysts specific to CIAM processes, evolution of the Identity environment, and Okta platform development and monitoring
• Outline, monitor, and create mitigation plans for identity risks, working closely with arenaflex security and data privacy teams to ensure Identity is utilized in a secure and compliant manner globally
• Leverage analytics, user feedback, and general industry data to drive feature decisions and CIAM strategy
• Create strategic roadmaps for Identity initiatives, closely tied with the broader arenaflex and IT Roadmaps
• Develop and maintain platform governance models, ensuring projects follow IT PMO processes and solutions delivered align with arenaflex's vision for engaging with customers
• Provide proper oversight and security measures to ensure PHI is kept confidential and protected
• Ensure projects are clearly defined, strategically aligned, and justified with an effective business case/ROI
• Manage resources, including objective setting, performance appraisal, salary administration, training, recruiting, and career path planning
• Advise on additional customer experience programs as necessary, such as global platform re-builds, market expansion, and new product launch scenarios

Essential Qualifications

* Bachelor's Degree and/or equivalent combination of education and experience

• At least 10 years of leadership experience working in a technology organization, ideally with at least 6 years working with CIAM
• At least 4 years experience working with Okta on either Enterprise IAM or Customer IAM preferred
• Strong understanding of Identity and Access Management capabilities, processes, and expectations, especially in a regulated industry such as Medical Device

Preferred Qualifications

* Experience with agile processes and the tool set required for process implementation, particularly the Atlassian suite with JIRA and Confluence

• Management of inter-departmental business requirements and translating them to actionable development tasks
• Strong leadership skills as it relates to organizing a team, aligning with other business leaders, preparedness, and ability to lead by example for the team
• Excellent communication, writing, influencing, and negotiating skills
• Positive, results-driven, rational, logical, team player
• Experience in the healthcare, pharma, or medical device industry a plus

What We Offer

* 100% remote working arrangements (may work from home/virtually 100%; may also work hybrid on-site/virtual as desired)

• Competitive salary range: $129,300.00 - $194,250.00 (US base salary range)
• Opportunity to work with a leading innovator in the healthcare industry
• Collaborative and dynamic work environment
• Professional development and growth opportunities
• Comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off

How to Apply

If you are a motivated and experienced leader with a passion for Customer Identity Management, we encourage you to submit your application today. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Apply now to join arenaflex as a Senior Manager, Customer Identity and be part of our exciting journey to shape the future of healthcare. Apply to this job Apply for this job