Experienced Full Stack Service Desk Specialist/Live Chat Agent – Mobile Application Support and Customer Assistance

At arenaflex, we're on a mission to revolutionize the way people interact with technology. As a leading innovator in the industry, we're seeking a highly skilled and passionate Service Desk Specialist/Live Chat Agent to join our team. This is an exciting opportunity to work with cutting-edge technology, collaborate with a talented team, and make a real impact on our customers' lives.

About arenaflex

arenaflex is a dynamic and forward-thinking organization that's dedicated to delivering exceptional customer experiences. We're a team of innovators, thinkers, and doers who are passionate about harnessing the power of technology to drive positive change. Our culture is built on a foundation of collaboration, creativity, and a commitment to excellence.

Job Summary

We're looking for a highly skilled Service Desk Specialist/Live Chat Agent to join our team in Denver, CO. As a key member of our support team, you'll be responsible for providing critical assistance to our customers, troubleshooting issues, and resolving problems in a timely and efficient manner. This is a fantastic opportunity to work with a talented team, develop your skills, and make a real impact on our customers' lives.

Responsibilities

As a Service Desk Specialist/Live Chat Agent, you'll be responsible for:

• Providing Tier I support and customer assistance for our mobile application, myColorado
• Troubleshooting, reproduction, reporting, and problem resolution in both iOS and Android operating systems
• Installing the myColorado software on supported devices following defined procedures, processes, and methods
• Employing Incident Management procedures to enter tickets into the required tracking system
• Collaborating with our development team to resolve complex issues and improve our application
• Providing exceptional customer service and support to our users
• Staying up-to-date with the latest technology trends and advancements in the industry

Minimum Qualifications

To be considered for this role, you'll need to meet the following minimum qualifications:

• One year of professional experience in an occupational field related to the work assigned to the position, including mobile application support
• OR
• Associate's degree from an accredited institution in a field of study related to the work assignment, including Computer Science, Computer Information Systems, Cybersecurity, or other related technical degrees

Substitutions

We'll consider the following substitutions for the required education and experience:

• Additional, appropriate paid or unpaid experience will substitute for the required education on a year-for-year basis
• Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for these qualifications
• Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for these qualifications

Preferred Qualifications

While not required, we're looking for candidates with the following preferred qualifications:

• Jira experience
• ITIL Certification
• Agile and scrum methodology experience
• Government work experience
• Apple and Google Play Store experience
• Use of diagnostic tools and knowledge of diverse range of mobile device makes and models

Work Environment and Culture

As a remote worker, you'll have the flexibility to work from anywhere in Colorado. Our team is collaborative, supportive, and passionate about delivering exceptional customer experiences. We're committed to creating a work environment that's inclusive, diverse, and respectful.

Compensation and Benefits

We offer a competitive salary package, commensurate with experience. In addition to your salary, you'll also receive a range of benefits, including:

• Comprehensive health insurance
• Retirement savings plan
• Paid time off
• Opportunities for professional development and growth

How to Apply

If you're a motivated and passionate individual who's looking for a new challenge, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications.

About arenaflex

arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. We're committed to creating a work environment that's inclusive, diverse, and respectful.

Contact Us

If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply to this job Apply for this job