Experienced Customer Service Section Chief – Remote Work Opportunity

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a key member of our Customer Service team, the Customer Service Section Chief will play a vital role in overseeing and managing multiple parts counters and inventory locations, ensuring seamless operations and top-notch customer service.

About arenaflex

arenaflex is a leading provider of innovative solutions and services that empower our customers to achieve their goals. With a strong focus on customer satisfaction, we strive to create a work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results and making a positive impact on our customers' lives.

Job Summary

We're seeking an experienced Customer Service Section Chief to join our team. As a seasoned professional, you'll be responsible for overseeing customer service supervisors and operations, researching and resolving complex customer problems, and managing the design and implementation of technical training programs. If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply.

Responsibilities

As a Customer Service Section Chief at arenaflex, you'll be responsible for:

• Overseeing customer service supervisors and operations to ensure seamless customer service delivery
• Researching and analyzing complex customer problems and resolving them through various communication channels
• Scheduling and evaluating work assignments to ensure efficient operations
• Overseeing the installation of equipment and managing technical training programs
• Managing internal collections and gathering data for collection activity
• Organizing and monitoring lists to determine liens to be filed with outside agencies
• Overseeing the scheduling and follow-up activities associated with administrative hearings
• Planning, conducting, and revising audits to ensure compliance and quality
• Creating audit reports based on documented findings and making recommendations
• Assisting in developing, monitoring budgets, and inventories
• Assigning and overseeing tasks for the merchandising team
• Performing other duties as assigned

Requirements

To be successful in this role, you'll need:

• A high school diploma or equivalent
• Five years of administrative or customer service-related experience
• Substitutions: Associate's degree may be substituted for up to two years of experience, and Bachelor's degree may be substituted for up to four years of experience
• Previous knowledge or experience with MS Excel, MS Access, SAP, and Asset Works M5 is preferred
• General knowledge of the automotive industry and 18 months of supervisory experience in retail automotive is preferred
• Previous experience performing parts inventory receiving and issuing knowledge is required

Preferred Qualifications

* Previous knowledge or experience with MS Excel, MS Access, SAP, and Asset Works M5 is preferred

• General knowledge of the automotive industry and 18 months of supervisory experience in retail automotive is preferred
• Previous experience performing parts inventory receiving and issuing knowledge is required

Work Environment

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our team is committed to creating a work environment that fosters collaboration, innovation, and growth. You'll have access to the latest technology and tools to help you succeed in your role.

Compensation and Benefits

arenaflex offers a competitive salary and a comprehensive benefits package, including:

• Competitive salary
• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and results-driven individual with a passion for delivering exceptional customer experiences, we encourage you to apply. Please submit your application online at [www.arenaflex.com](http://www.arenaflex.com). We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment based on any legally protected status or protected characteristic.

Contact Us

If you have any questions or need assistance with the application process, please don't hesitate to contact us at [[email protected]](mailto:[email protected]) or (855) 524-5627. We look forward to hearing from you! Apply for this job