Experienced Customer Service - Self Storage Manager (Remote/WFM)

At arenaflex, we're on a mission to revolutionize the self-storage industry by providing exceptional customer experiences and innovative solutions. As a Customer Service - Self Storage Manager, you'll play a vital role in driving our success by delivering top-notch service to our customers, managing multiple locations, and contributing to the growth and development of our team.

About arenaflex

arenaflex is a leading provider of self-storage solutions, with a commitment to excellence and customer satisfaction. Our state-of-the-art facilities and cutting-edge technology enable us to offer a unique and personalized experience for our customers. As a member of our team, you'll have the opportunity to work with a talented and dedicated group of professionals who share your passion for delivering exceptional service and driving business growth.

Job Description

As a Customer Service - Self Storage Manager, you'll be responsible for providing exceptional customer service, managing multiple locations, and contributing to the growth and development of our team. Your primary responsibilities will include:

• Assessing customer storage needs and making suggestions, including selling packing and moving supplies
• Conducting daily storage unit inspections to confirm inventory and availability
• Auditing cash drawers and making bank deposits
• Helping customers stay current with payments and making reminder and collection calls when required
• Managing multiple locations, including spending time both inside and outside
• Performing cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris
• Transporting, lifting, and moving items weighing up to 35 pounds
• Walking in/around facilities, spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors

Physical Requirements

* Ability to transport, lift, and move items weighing up to 35 pounds

• Ability to walk in/around facilities, spending up to 50% of your time in outdoor environments, including climbing stairs and opening large doors
• Ability to perform cleaning and daily maintenance tasks, including sweeping/mopping interior areas and maintaining exterior grounds/curb appeal clean and free of debris

Qualifications

* Experience in customer service-centered sales environments, including retail, restaurant, fast food, or other service-based companies

• Valid driver's license and reliable vehicle for traveling between different work locations and/or conducting other work-related business
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• High school diploma or equivalent required; associate's or bachelor's degree preferred

Benefits

* Competitive salary and benefits package, including medical, dental, vision, 401(k) with match, paid time off, sick time, and flex spending

• Company-paid life, accidental death insurance, and exclusive vendor discounts
• Mileage reimbursement for traveling between properties or other work-related tasks
• On-site company housing available to employees at many of our locations (performance and tenure required for eligibility)
• Performance-based bonuses for Property Managers
• Opportunities for career growth and development within the company

Work Environment and Culture

* arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion

• Our team is passionate about delivering exceptional customer service and driving business growth
• We offer a flexible and dynamic work environment that allows you to work independently and as part of a team
• arenaflex is a Great Place to Work, recognized by the Great Place to Work Institute, and has been voted as having Best Career Growth, ranked in the Top 5% for Work Culture, and in the Top 10% for Diversity and Inclusion

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application today, and join our team at arenaflex as a Customer Service - Self Storage Manager. Apply Now

Join Our Team!

This is a fantastic opportunity to grow your career and join a dynamic and innovative company that values customer satisfaction and employee growth. If you have the skills and passion we're looking for, please submit your application today. Apply for this job