Experienced Customer Service Representative: Remote Near El Paso, TX - Join arenaflex's Dynamic Team
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a Customer Service Representative, you'll play a vital role in supporting our Health Texas project by providing top-notch customer care and benefit enrollment services to our valued clients. If you're a people person with a passion for helping others, we want to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions in the healthcare industry. With a strong commitment to excellence and customer satisfaction, we strive to make a positive impact on the lives of our clients and their customers. Our dynamic team is dedicated to delivering exceptional results, and we're looking for talented individuals like you to join our ranks.
Why Join arenaflex?
* Competitive Compensation: Enjoy a competitive salary and quarterly bonuses based on performance.
- Comprehensive Insurance Coverage: Choose from a range of medical, dental, vision, prescription, and life insurance plans, as well as partially funded HSA options.
- Future Planning: Prepare for retirement with our 401K Retirement Savings plan and company matching.
- Paid Time Off Package: Enjoy PTO, holidays, and sick leave.
- Holistic Wellness Support: Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
- Recognition Platform: Acknowledge and appreciate outstanding employee contributions.
- Diversity, Equity, and Inclusion Initiatives: Join a workplace committed to fostering diversity and inclusion.
- Tuition Reimbursement: Invest in your ongoing education and development.
- Employee Perks and Discounts: Enjoy additional benefits and discounts exclusively for employees.
- Maximus Wellness Program and Resources: Access a range of wellness programs and resources tailored to your needs.
- Professional Development Opportunities: Participate in training programs, workshops, and conferences.
Essential Duties and Responsibilities:
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Primary Responsibilities:
* Answer incoming calls from consumers, including the general public, prospective enrollees, and people assisting enrollees or acting on their behalf, in accordance with all performance standards, policy, and procedures, and protocols, including but not limited to the confidentiality and privacy policies.
- Track and document all inquiries using the applicable systems.
- Complete associated tasks according to the established guidelines.
- Meet Quality Assurance (QA) and other key performance metrics.
- Facilitate the fulfillment of caller requests for materials via mail, email, or download.
- Transfer/refer consumers to appropriate entities according to the established guidelines.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Facilitate translation services for non-English speaking callers according to procedures.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
Additional Requirements:
* Customer Service experience preferred
- Must reside in the state of Texas, AND within 70 miles of El Paso
Training Requirements:
* Must be able to work onsite on Day 1 for equipment training
- Must be able to complete classroom and on-the-job training with no time missed
- Must be willing and able to work with webcam on during training and other meetings as instructed by management
Home Office Requirements:
* Reliable, high-speed internet service
- Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible
- Minimum 20 Mbps download speeds
- Must be a traditional, wired high-speed connection such as cable or fiber
- Must be able to connect your computer directly to your modem or router via ethernet cable, Wi-Fi connections are not allowed
- Quiet and distraction-free workspace
- arenaflex will supply your computer equipment
What We Offer:
* A dynamic and supportive work environment
- Opportunities for professional growth and development
- A comprehensive benefits package
- A competitive salary and quarterly bonuses
- A recognition platform to acknowledge outstanding employee contributions
Don't Hesitate, Apply!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and take the first step towards joining our dynamic team at arenaflex! Apply to this job Apply for this job