Immediate Hiring: 988 Chat/Text Crisis Specialist (3rd Shift) at arenaflex

Are you passionate about making a difference in people's lives? Do you have a strong desire to work in a dynamic and supportive environment? Look no further! arenaflex is seeking a highly skilled and compassionate 988 Chat/Text Crisis Specialist to join our team on a part-time basis. As a Crisis Specialist, you will play a vital role in providing critical support to individuals in crisis, utilizing your exceptional communication and crisis intervention skills to ensure their safety and well-being.

About arenaflex

arenaflex is a leading nonprofit behavioral health system dedicated to delivering care that changes people's lives. With thousands of employees across the nation, we offer a wide range of rewarding opportunities to serve all ages in various settings. Our organization is built on a trauma-informed culture, recognizing the importance of understanding, recognizing, and responding to those affected by trauma to strengthen resilience for our clients, staff, and community.

Job Description

Shift Availability:

Friday, Saturday, Sunday, 6pm-2:30am CST (Monday - Thursday off)

Education Level:

Bachelor's degree in behavioral science, Psychology, Social Work, or Certified Peer Recovery Specialist

Years of Experience:

Six months to one year of related crisis experience is required

Summary of Position

This is a remote position on a 24/7/365 mental health crisis/suicide prevention focused team. As a 988 Chat/Text Crisis Specialist, you will handle incoming chat/text messages through the National Suicide Prevention Lifeline (NSPL), also known as 988. You will provide brief clinical screenings, risk assessments, and appropriate service linkage for individuals who are experiencing emotional distress. While the interactions begin online, this position may also support telephonic intervention if an individual would prefer or need continued support to ensure safety.

Essential Duties & Responsibilities

* Provides telephonic or chat clinical screenings and risk assessments

• Answers crisis contacts via the chat/text platform to assess for suicide, safety, and identify appropriate community resources to best meet individual needs
• Conducts follow-up calls for individuals who are deemed moderate to high risk for suicide
• Meets the ethical and clinical standards in compliance with all accreditation
• Actively participates in ongoing supervision, training, and team meetings
• Assist in administrative tasks as needed

Knowledge, Skills & Abilities

* Effectively communicate via written, verbal, in-person, and virtual methods

• Demonstrates high-level customer service skills and professional etiquette
• Demonstrate knowledge and competency in providing service linkage and referrals for programs, services, and other community resources
• Knowledge of suicide assessments
• Skill in providing crisis intervention

Certification/Licensure:

N/A

Physical Requirements

* Standing: 10%

• Sitting: 90%
• Squatting: Occasional
• Kneeling: Occasional
• Bending: Occasional
• Driving: Occasional
• Lifting: Occasional

Disclaimer

The duties and responsibilities described in this document are not a comprehensive list, and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.

Benefits

Delivering care that changes people's lives starts with our employees. Below are just some of the great benefits arenaflex employees enjoy:

• Medical, dental, and vision health coverage
• Flexible Spending and Health Savings Accounts
• 403b retirement plan with company match
• Paid time off and ten paid holidays
• AD&D Insurance, Life Insurance, and Long Term Disability (company paid)
• Diversity, Equity, and Inclusion employee resource groups
• Continuing education opportunities
• Employee Assistance Program

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment at arenaflex is based solely on a person's merit and qualifications directly related to professional competence. arenaflex does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

Diversity, Equity, and Inclusion

At arenaflex, we use our values as a guide for what we do. Respect, Expertise, Integrity, and Empowerment are at the heart of every interaction at arenaflex, and particularly rooted in our beliefs toward diversity and inclusion. Our approach to diversity is simple—it's about embracing everyone. Together, we continue to develop an inclusive culture that encourages, supports, and celebrates the diverse voices and experiences of our employees. It powers our innovation and connects us closer to each other, to our clients, and the communities we serve.

Apply Today!

If you have the skills and passion we're looking for, please submit your application today. Join our team and be part of delivering care that changes people's lives. Apply to this job Apply for this job