Experienced Product Manager – Customer Service Innovation and Experience

At arenaflex, we're revolutionizing the way people consume entertainment and connect with each other. With over 200 million members worldwide, we're constantly pushing the boundaries of innovation and excellence. As a key player in our Customer Service organization, you'll have the opportunity to shape the future of our Contact Center Platform and deliver exceptional experiences to our customers and agents.

Join a Team That's Making a Tangible Difference

We're seeking an experienced Product Manager to lead and drive innovation in our Member Development and Agent Experience on our Contact Center Platform. As a Product Manager at arenaflex, you'll be responsible for providing product management leadership, defining strategy, capturing requirements, and collaborating with cross-functional teams to deliver the best possible solutions. If you're passionate about delivering a great customer and agent experience, and have a proven track record of driving projects that measurably improve customer and agent experiences, we want to hear from you.

Responsibilities:

* Provide product management leadership for our Contact Center Platform, including adoption of new features, feature enhancements, data feeds, APIs, and integration with our internal tools by working closely with our third-party solution providers.

• Help define strategy, capture requirements, clarify priorities, identify dependencies, mitigate risks and obstacles, communicate, and create a roadmap.
• Collaborate with each functional CS team to better understand their visions and challenges and together deliver the best possible solutions.
• Manage integrations and adoption of product features by working closely with our teams of engineers and data scientists, as well as third-party providers and/or consulting firms.
• Understand the differences in support expectations in different regions around the world and tailor the experience accordingly.
• Extend product management responsibilities to other tools as needed.
• Embrace the unique culture of arenaflex.

What We're Looking For:

* 3 years of experience managing consumer or content-centric products.

• Ability to make difficult decisions based on both data and judgment.
• A deep focus on delivering a great customer and agent experience.
• Demonstrated track record of delivering projects that measurably improve customer and agent experiences.
• Leadership and organizational influence without authority.
• Excellent written and verbal communication skills: good memos and presentations are essential, ability to build trust and create cross-functional partnerships.
• Ability to inspire, motivate, and lead designers and engineers.
• Previous experience working with CCaaS, CPaaS, UCaaS, and CRM products, either third-party or self-developed.
• Previous experience focused on customer service.
• Experience working on global products is also an advantage.

Job Benefits:

*

Health Care and Insurance:

arenaflex typically offers comprehensive health insurance plans, including medical, dental, and eye care coverage, for its employees and their families.

Paid Time Off (PTO):

arenaflex often offers a flexible PTO policy, which allows employees to take time off as needed without hard limits on the number of days. This approach is in keeping with arenaflex's emphasis on results and performance rather than rigid work schedules.

Parental Leave:

arenaflex is known for its generous parental leave policies, which provide plenty of free time for both new moms and dads to bond with their newborns or adopted children.

401(K) Retirement Plan:

The company may offer a 401(K) retirement plan with a competitive matching contribution to help employees save for their future.

Stock Options:

arenaflex has historically offered stock options or stock awards to its employees, allowing them to share in the company's success.

Wellness Programs:

The company may offer wellness programs, fitness allowances, or memberships to encourage employees to maintain a healthy lifestyle.

Tuition Reimbursement:

arenaflex may offer tuition reimbursement or professional development opportunities to help employees continue their education and develop their skills.

Employee Assistance Program (EAP):

Maps typically provide confidential resources and support to employees facing personal or work-related challenges.

Flexible Work Arrangements:

arenaflex values flexibility and results, so it may offer options for remote work or flexible work schedules.

Travel and Entertainment:

Depending on the location, employees may receive benefits related to travel, entertainment, or even access to arenaflex content.

Why Join arenaflex?

* We're a company that values innovation, creativity, and results.

• We offer a dynamic and supportive work environment that encourages collaboration and growth.
• We're committed to making a positive impact on our customers and the world around us.
• We offer a competitive salary and benefits package that reflects our commitment to attracting and retaining top talent.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join a team that's making a tangible difference. Apply for this job