Experienced Full Stack Product Manager – Customer Service Innovation and Experience
At arenaflex, we're on a mission to revolutionize the way people interact with our platform. With over 200 million subscribers worldwide, we're committed to delivering an exceptional experience that exceeds our customers' expectations. As a key member of our Customer Support team, you'll play a vital role in shaping the future of our contact center platform, driving innovation, and ensuring that our customers receive the best possible support. Join our dynamic team at arenaflex and enjoy a work environment that's as exciting as it is rewarding.
About arenaflex
arenaflex is a global leader in entertainment and media, with a passion for innovation and customer satisfaction. Our Customer Support team is dedicated to providing world-class service to our subscribers, and we're looking for talented individuals like you to join our ranks.
Job Details
*
Job Title:
Experienced Full Stack Product Manager – Customer Service Innovation and Experience
Location:
Arizona, USA
Employment Type:
Full-time
Work Hours:
8 hours
Salary:
$20-30/Hour
Industry:
Private
About This Job
As a Product Manager on our Customer Support team, you'll be responsible for leading and overseeing the development of our contact center platform, ensuring that it meets the evolving needs of our customers and support specialists. You'll work closely with cross-functional teams, including design, engineering, and data science, as well as external partners and vendors, to deliver a top-tier experience that empowers our Customer Support team to provide exceptional service.
Key Responsibilities
* Provide product management leadership to our contact center platform, including new feature development, feature enhancements, data pipelines, APIs, and integrations with our internal tools through close collaboration with our external partners and vendors.
- Assist in defining strategy, capturing requirements, prioritizing, identifying risks and obstacles, delivering, and creating a roadmap.
- Collaborate with every CS functional team to better understand their vision and challenges and deliver the best possible solutions together.
- Oversee integrations and adoption of product features through close cooperation with our engineering and data science teams as well as external partners or consulting firms.
- Identify differences in support expectations in various regions around the world, and designer experience in like manner.
- Grow product management responsibility to other tools as business needs present.
- Represent the unique arenaflex culture.
What We're Looking For
* 3+ years of experience in product management for consumer or inward-facing products.
- Ability to make tough decisions informed by both data and judgment.
- Deep focus on delivering an excellent customer and support specialist experience.
- Proven track record of executing projects that quantifiably improved customer and support specialist experiences.
- Hierarchical leadership and influence without authority
- Exceptional written and verbal communication skills: great presentations and introductions, a ability to build trust and create collaborative organizations cross-functionally is critical
- Ability to motivate, inspire, and lead designers and architects.
- Related experience working with CCaaS, CPaaS, UCaaS, and CRM products whether external or in-house build.
- Related experience focusing on Customer care
- Experience working on global products is also beneficial
Why Join arenaflex?
* Competitive salary and benefits package
- Opportunity to work on cutting-edge projects and technologies
- Collaborative and dynamic work environment
- Professional development and growth opportunities
- Recognition and rewards for outstanding performance
- Flexible work arrangements and remote work options
Simple Application Process
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