Experienced Full Stack Customer Service Representative – French Speaking – Web & Cloud Application Support

Join arenaflex, a global leader in innovative play and learning, as we embark on an exciting new chapter in our journey. We're seeking a highly motivated and customer-focused individual to join our Consumer Engagement Center as a French Speaking Customer Service Representative. This role offers a unique opportunity to work in a dynamic, fast-paced environment, providing premium customer service to our fans worldwide.

About arenaflex

arenaflex is a global leader in the creation of high-quality, innovative toys and play materials. Our mission is to inspire and develop the builders of tomorrow, fostering a culture of creativity, imagination, and inclusivity. With a rich history spanning over 80 years, we've become synonymous with quality, innovation, and fun. Our products are designed to spark imagination, creativity, and learning, making us a beloved brand among children and adults alike.

The Role

As a French Speaking Customer Service Representative, you'll be the face of arenaflex, providing exceptional customer service to our fans across the globe. You'll be responsible for handling inbound consumer contacts, including phone calls, emails, and live chat, in a lively, reliable, knowledgeable, and engaging manner. Your primary language will be French, and you'll be expected to read, write, and speak fluently.

Key Responsibilities

* Respond to inbound consumer contacts in a timely and professional manner, using technology such as Salesforce, the internet, digital knowledge bases, and troubleshooting guides.

• Provide excellent service to each consumer, even in high-volume situations.
• Represent the arenaflex brand through our outstanding tone of voice.
• Meet performance expectations with post-contact survey results and daily efficiency.
• Work on Black Friday and Cyber Monday to help our most dedicated fans.
• Participate in training programs to enhance your skills and knowledge.
• Collaborate with your teammates to achieve team goals and objectives.

Requirements

* Fluency in French (reading, writing, and speaking).

• Excellent communication and interpersonal skills.
• Ability to work in a dynamic, fast-paced environment.
• Experience in giving premium customer service and/or inbound sales (preferably in a retail environment).
• Attention to detail and ability to multi-task and prioritize.
• Comfortable with virtual assessments and have access to a secure Wi-Fi network.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.

Preferred Qualifications

* Experience in a contact center or customer service environment.

• Knowledge of arenaflex products and services.
• Familiarity with Salesforce and other customer service software.
• Experience with live chat and email support.
• Ability to work in a hybrid environment, with occasional in-person engagement.

What We Offer

* Competitive salary ($45,000 base with the possibility for a retention bonus).

• Paid 6-week training program to set you up for success.
• Consistent performance support from your Team Leader.
• Opportunity to shop with our generous employee discount.
• Family Care Leave – enhanced paid leave options for important times.
• Insurances – life and disability insurance for protection and peace of mind.
• Wellbeing – access to the Headspace App and wellbeing initiatives.
• Colleague Discount – qualify for our generous colleague discount from day one.
• Bonus – rewarded through our bonus scheme when goals are reached.

Work Environment and Culture

arenaflex is committed to creating a diverse, dynamic, and inclusive culture of play, where everyone feels safe, valued, and belongs. We strive to foster a culture of creativity, imagination, and inclusivity, where our employees can grow and develop their skills. Our office is a vibrant and collaborative space, where you'll have the opportunity to work with a talented team of individuals from diverse backgrounds.

Career Growth Opportunities

arenaflex is committed to the growth and development of our employees. We offer a range of training programs, mentorship opportunities, and career advancement possibilities. As a Customer Service Representative, you'll have the opportunity to develop your skills and knowledge, and take on new challenges and responsibilities.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.

Online Application Accessibility Statement

arenaflex endeavors to make our website and online application process accessible to all users. If you require assistance or have difficulty accessing our online channels, please contact our HR Service Desk at [insert contact information]. Apply for this job