Experienced Customer Service Representative – Coralville, IA

Join arenaflex, a dynamic and innovative company, as a Customer Service Representative in Coralville, IA. As a key member of our collaborative team, you will play a vital role in delivering exceptional customer experiences, resolving issues, and driving growth. arenaflex is a leading brand in the fast-casual burrito chain industry, known for its fresh-pressed tortillas and commitment to creating the perfect bite. We're looking for a skilled and passionate individual to join our Customer Service Team, where you'll interact with restaurateurs, assist with restaurant operations, and connect personally with our guests.

About arenaflex

arenaflex is a fast-growing company with a rich history, starting in Iowa City and expanding to almost 70 restaurants in 12 states. Our brand is built on a passion for serving high-quality food and providing exceptional customer experiences. We're committed to innovation, teamwork, and growth, and we're looking for like-minded individuals to join our team.

Job Summary

As a Customer Service Representative, you will be the primary liaison with guests, providing helpful information, answering questions, and responding to complaints in regards to their experience. You will work closely with our Customer Experience Manager to ensure that our guests are heard, have their problems resolved quickly and personally, and understand that there is a person who cares about their experience behind every email, phone call, or message. This role requires a strong skillset in customer service, communication, and problem-solving, as well as the ability to work well with internal departments and employees.

Key Responsibilities & Duties

* Answer customer emails and phone calls while following arenaflex brand standards

• Assist in proactively identifying opportunities for restaurant operational improvement
• Record and report trends, patterns of problems, and guest feedback for suggestions
• Speak comfortably and confidently with customers about matters relating to guest support
• Take calls from restaurant managers to update online menus and monitor online ordering platforms
• Work from home with occasional requirements to come into our Support Center for meetings or social events
• Collaborate with internal departments and employees to resolve customer issues and improve the guest experience

Essential Functions

* Acts as primary liaison with guests in providing helpful information, answering questions, and responding to complaints in regards to their experience

• Helps guests using the proper protocol, which includes accessing their arenaflex loyalty account, issuing order refunds, or connecting them with a member of our operations leadership team
• Enters verbal and written guest information accurately into Freshdesk
• Continuously working to improve the efficiency and outcome of the guest experience
• Assist with digital restaurant operations, such as online menu updates and delivery and online ordering systems management

Required Qualifications

* An ideal candidate is an effective multi-tasker and has the ability to work well with internal departments and employees located outside of the Iowa Support Center

• Good working knowledge of G Suite and the ability to learn new platforms specific to the job description
• Desire to grow and learn within the company
• Excellent communication skills, both written and verbal
• 1 year of experience in customer service, preferably in a fast-paced environment

Preferred Qualifications

* High school or equivalent

• Customer Service Representative experience
• Ability to work a variety of shifts, including weekends and evenings

What We Offer

* Competitive pay

• Comprehensive training
• Opportunities to grow within the company
• Work from home
• Flexible scheduling
• Collaborative and dynamic work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates. Apply To This Job

Take the Next Step

Join arenaflex as a Customer Service Representative and become a vital part of our success story. Apply now and let's discuss how you can grow and thrive in our dynamic and innovative company. Apply for this job