Experienced Part-Time Remote Seasonal Customer Care Representative – Equine Industry Expertise

Are you a horse enthusiast with a passion for delivering exceptional customer service? Do you thrive in a dynamic, fast-paced environment where no two days are the same? Look no further! arenaflex, a leading direct-to-consumer ecommerce Equine business, is seeking an experienced Part-Time Remote Seasonal Customer Care Representative to join our team.

About arenaflex

At arenaflex, we're on a mission to create a world where every horse thrives, living its best life every day. With a passion for innovation and a commitment to excellence, we've built a culture of inclusion that's grounded in the principles of respect, kindness, and a sense of belonging for all. Our story is being written by remarkable people with innovative ideas who are the inspiration and foundation for our future success.

The Role

As a Part-Time Remote Seasonal Customer Care Representative, you'll be the face of arenaflex, providing exceptional customer service to our equine enthusiasts. You'll be responsible for:

• Talking with customers over the phone, partnering with them to make recommendations and provide creative solutions
• Promoting brand loyalty by providing solutions to customers for their equestrian needs
• Increasing sales of SmartPaks, supplement subscriptions, and tack and equipment by demonstrating an expertise in our current product assortment
• Cultivating relationships with customers by providing exemplary customer service
• Driving brand-building initiatives through the execution of marketing programs and promotions
• Providing accurate account management and follow-up based on customer needs

What We're Looking For

* 5+ years of hands-on equine experience – this one is a must! Our customers are horse people, so you need to be, too.

• Focus and passion for helping customers and their horses
• Sophisticated verbal and written communication skills
• Technologically savvy with working knowledge of Microsoft Office, including Word, Excel, and Outlook
• Aptitude to quickly learn and confidently navigate new computer systems
• Ability to offer creative and out-of-the-box solutions
• Proficient time management and organizational skills
• Confident, risk-taker with a great sense of humor
• Exhibits sales aptitude and willingness to improve upon these skills
• Comfortable working independently, as well as in a group
• Ability to stay motivated in a remote environment
• Customer service experience preferred
• Telephone and/or retail background are a plus

Remote Technology Requirements

* Remote position requires access to high-speed Cable or Fiber Optic internet with a modem or wireless box. Connection must be hard-lined into modem or wireless box; arenaflex will provide a standard 4-foot CAT-6 line. Candidates with Satellite and DSL internet will not be considered as these connections are NOT compatible with arenaflex's internet phone system.

• Must own a mobile device that has the capability to download and access the Okta Verify application (free app).
• Applicant or a member of their household must be personally responsible for the bill received from their internet service provider in the event any IP address modifications are needed

Compensation and Benefits

* Competitive salary: $13.17 - $21.92

• Variable Incentive: Sales Positions are eligible for a Variable Incentive
• 401k savings & company match
• Paid time off
• Paid holidays
• Maternity leave
• Parental leave
• Military leave
• Other leaves of absence
• Health, dental, and vision benefits
• Health savings accounts
• Flexible spending accounts
• Life & disability benefits
• Identity theft protection
• Pet insurance
• Certain positions may include eligibility for a short-term incentive plan

Why Join arenaflex?

* Be part of a dynamic, fast-paced environment where no two days are the same

• Work with a talented team of equine enthusiasts who share your passion for delivering exceptional customer service
• Enjoy a competitive salary and benefits package
• Have the opportunity to grow and develop your skills in a supportive and inclusive environment
• Be part of a company that's committed to making a positive impact on the lives of horses and their owners

How to Apply

If you're a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we want to hear from you! Apply now to join our team as a Part-Time Remote Seasonal Customer Care Representative. Apply To This Job Apply for this job