Experienced Customer Service Advocate – Work from Home Opportunity at arenaflex
Job Title: Experienced Customer Service Advocate – Work from Home Opportunity at arenaflex
Job Description:
About arenaflex
At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our customers' expectations. As a leading provider of innovative solutions, we're committed to fostering a culture of excellence, innovation, and collaboration. Our team of dedicated professionals is driven by a shared vision to make a positive impact on our customers' lives.Job Summary
We're seeking an experienced Customer Service Advocate to join our remote team at arenaflex. As a Customer Service Advocate, you'll be the face of our company, providing exceptional service to our customers through inbound and outbound calls. You'll be responsible for processing transactions, resolving customer inquiries, and promoting our life insurance and financial products to meet our customers' needs.Responsibilities
As a Customer Service Advocate at arenaflex, you'll have the following responsibilities:- Respond to customer inquiries via inbound and outbound service and sales telephone interactions to address a variety of customer inquiries, including processing payments, resolving billing issues, policy changes requests, and completing new insurance applications.
- Review customers' current insurance needs while engaging in consultative conversations, making recommendations that address their needs and promote business growth and goal achievement with competitive, industry-leading life insurance and other financial products.
- Handle customer inquiries in a positive and professional manner consistent with compliance and regulatory requirements.
- Obtain and maintain multi-state licenses while employed in this position, passing state insurance agent licensing within approximately three weeks of hire, obtaining appointments in 39 Company-designated states within approximately the first five to seven weeks of employment, and obtaining licensing in remaining states within approximately 45 to 60 days of employment.
- Perform other duties as assigned.
- Comply with all policies and standards.
Qualifications
To be successful as a Customer Service Advocate at arenaflex, you'll need to possess the following qualifications:- High School Diploma or GED.
- 1-2 years of Customer Service experience.
- Demonstrated contact center experience and knowledge considered a plus.
- Demonstrated life insurance industry experience and knowledge considered a strong advantage.
- Proven ability to be a Customer Service Advocate with the ability to discuss information in a customer-friendly manner.
- Proven strong and accurate business English, verbal, and written communication skills (grammar and spelling).
- Proven excellent listening skills.
- Proven ability to multitask.
- Demonstrated strong bilingual competency considered a plus (English and Spanish).
- Demonstrated strong service acumen and sales focus with the ability to offer additional products that will fill the insurance needs of the customer.
- Excellent PC, data entry, and word processing software skills.
- Able to obtain a Life and Health Insurance License upon hire.
Work Setting/Position Demands
As a Customer Service Advocate at arenaflex, you'll work in an office setting and remain in a stationary position for long periods of time while working at a desk, on a computer, or with other standard office equipment, or while in meetings. You'll require the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis. You'll also require visual acuity to read and interpret a variety of correspondence, procedures, reports, and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously.Travel Requirements
This role is a work-from-home opportunity, and you'll not be required to travel.Why Join arenaflex?
At arenaflex, we offer a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a Customer Service Advocate, you'll have the opportunity to:- Work from home and enjoy a flexible schedule.
- Develop your skills and knowledge in customer service, sales, and life insurance.
- Be part of a team that's passionate about delivering exceptional customer experiences.
- Enjoy competitive compensation and benefits.
- Have opportunities for career growth and advancement.