Experienced Technical Customer Care Specialist I – arenaflex Dealertrack DMS

At arenaflex, we're a forward-thinking innovator in the automotive industry, putting people first and striving to be a force for good in the world. Our award-winning workplace culture is centered on inclusion and kindness, and we're looking for talented individuals to join our mission. If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for the Technical Customer Care Specialist I role in our Dealertrack DMS team.

Job Highlights:

*

Company:

arenaflex

Start Date:

Immediate openings available

Position:

Experienced Technical Customer Care Specialist I – arenaflex Dealertrack DMS

Location:

Remote

Compensation:

A competitive salary

About arenaflex:

arenaflex is a leading provider of innovative solutions for the automotive industry. Our mission is to empower dealerships and automotive professionals with the tools and expertise they need to succeed. We're committed to delivering exceptional customer service, and our award-winning workplace culture reflects our values of inclusion, kindness, and innovation.

Job Summary:

As a Technical Customer Care Specialist I in our Dealertrack DMS team, you'll be responsible for providing top-notch technical support to our clients, resolving a wide range of technical issues, and ensuring that our clients receive the highest level of service. This is a remote call center position, and you'll be working with a team of experienced professionals who share your passion for delivering exceptional customer service.

Key Responsibilities:

* Manage a variety of interactions with clients via phone, email, and other methods of communication, supporting the DMS technical call center

• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)
• Respond to client inquiries, troubleshoot and/or resolve product issues, and provide the information to resolve our clients' concerns
• Research technical problems with the aim of finding the best possible solution
• Work with internal team members via cases, phone, email, and IM to escalate system and client issues
• Analyze data to resolve complex technical issues
• Use critical thinking and problem-solving skills to resolve a wide variety of issues
• Follow up with client requests in a timely manner
• Correctly document all work in a case system
• Manage escalation cases with professionalism and a focus on client satisfaction
• Mentor team members to improve the department's overall success and client satisfaction
• Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
• Work on other projects as assigned by their Manager/Supervisor
• Attend training sessions to improve and/or maintain skill sets
• Maintain professionalism while working with clients, co-workers, and leadership
• Ability to work under pressure and against deadlines
• Ability to use discretion in managing confidential client data
• Ability to follow outlined processes and demonstrate good judgment
• Ability to work well independently and with a team
• Ability to analyze different types of data to draw conclusions

Essential Qualifications:

* High School Diploma/GED

• Generally, less than 2 years' experience in a related field
• Working knowledge of Microsoft Outlook, Word, and Excel

What We Look For (Preferred):

* College Degree

• Technical background

Why Join arenaflex:

* Competitive salary and benefits package

• Opportunity to work with a leading provider of innovative solutions for the automotive industry
• Collaborative and dynamic work environment
• Professional development and training opportunities
• Recognition and rewards for outstanding performance
• Flexible work arrangements, including remote work options
• Access to cutting-edge technology and tools
• Opportunities for career growth and advancement

How to Apply:

If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we encourage you to apply for the Technical Customer Care Specialist I role in our Dealertrack DMS team. Please submit your application, including your resume and a cover letter, through our website. Apply To This Job We're excited to review your application and look forward to welcoming you to the arenaflex team! Apply for this job