Experienced Full Stack Remote Sales Representative / Customer Service – Travel Package Solutions
At arenaflex, we're on a mission to revolutionize the way people experience travel. As a Full or Part-Time Remote Sales Representative/Customer Service, you'll play a vital role in helping our customers achieve their travel package goals. If you're a driven self-starter with a passion for leadership, persuasion, and customer satisfaction, we want to hear from you!
About arenaflex
arenaflex is a dynamic and innovative company that's changing the face of the travel industry. With a strong focus on customer satisfaction and a commitment to excellence, we're dedicated to providing our customers with unforgettable travel experiences. Our team is made up of passionate and driven individuals who are dedicated to making a difference in the lives of our customers.
The Role
As a Remote Sales Representative/Customer Service, you'll be responsible for serving as a member of our team, including monthly calls and meetings (virtual). You'll work closely with our customers to create personalized itineraries that meet their unique needs and preferences. Your primary goal will be to surprise and delight each client, while also fostering teamwork and collaboration with your colleagues.
Responsibilities
* Exemplify our Core Values and Mission Statement to live out our culture
- Foster teamwork by collaborating with and helping teammates with a positive and professional attitude
- Surprising & delighting each client through innovative and personalized service
- Responding to client requests and questions as directed
- Applying for payments & sending out payment reminders
- Managing flight changes & seat assignments
- Concierge-related details for clients, such as spa, touring, dinner reservations
- Corresponding with clients on preferences, assisting with arranging surprises & welcome notes; and notifying hotels of client preferences no later than 1 week before departure
- Preparing client documents & travel tips, either electronically or hard copies – advising of what should be printed, etc. no later than 3 weeks before departure
- As needed, assisting with distributing information to and coordinating internal and/or team needs
- Updating daily activity, reporting, and status in cloud-based CRM
- Set schedules and manage time effectively and efficiently
- Managing client profiles & bookings
- Serving as backup travel support/main point of contact as needed in case of emergencies (can occur outside of normal office hours)
- Continue to grow in savvy and proficiency to implement tools to heighten our remote workplace culture
Criteria Include
* Must be a driven self-starter, positive thinker, proactive, and trustworthy
- Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action-oriented are essential for this role, as the position offers a significant amount of responsibility with accountability for results
- Strong verbal and written communication skills
- Team player who is willing and able to “roll up your sleeves” to complete a project
- High degree of autonomy with the capability of working remotely
What We Offer
* Competitive salary
- Opportunity to work with a dynamic and innovative company
- Flexible work arrangements, including remote work options
- Collaborative and supportive team environment
- Opportunities for career growth and professional development
- Comprehensive benefits package, including health, dental, and vision insurance
- Paid time off and holidays
- Access to cutting-edge technology and tools
How to Apply
If you're a motivated and results-driven individual who is passionate about customer satisfaction and travel, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and learn more about your qualifications and experience.
Why Join arenaflex?
At arenaflex, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible work arrangements to help our employees achieve their goals. Our team is made up of passionate and driven individuals who are dedicated to making a difference in the lives of our customers. If you're looking for a challenging and rewarding career opportunity, we invite you to join our team and be a part of our mission to revolutionize the way people experience travel.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that's inclusive and respectful of all individuals, regardless of their background, culture, or identity. If you require accommodation during the application or interview process, please let us know and we'll do our best to support you.
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to hear from you and look forward to connecting with you soon. Apply To This Job Apply for this job