Experienced Healthcare Customer Service Expert - Remote Phone Intake

Join arenaflex, a renowned organization dedicated to providing comprehensive, professional excellence in treatment and whole-person care for trauma, anxiety, depression, eating disorders, and substance use disorders, as a Healthcare Customer Service Expert. In this role, you will be the first point of contact for patients needing home healthcare services, working in a remote high-volume call center environment and receiving/responding to approx. 60-65 incoming calls per day from providers, referral sources, and patients.

About arenaflex

arenaflex is a highly-regarded Licensed Behavioral Health Center in Edmonds, Washington, with nearly 40 years of experience in providing whole-person care. Our mission is to empower individuals to achieve their full potential, and we are committed to delivering exceptional service to our patients and their families. Our team is passionate about making a positive impact in the lives of those we serve, and we are seeking like-minded individuals to join our team.

Responsibilities

As a Healthcare Customer Service Expert, you will be responsible for:

• Providing exceptional customer service to patients, providers, and referral sources through phone interactions
• Collecting clinical and demographic information and entering it into our arenaflex portal
• Meeting/exceeding individual performance goals in the areas of Call Quality, Attendance, Adherence, and other Contact Center objectives
• Demonstrating empathy and patience when dealing with difficult callers or complex requests
• Maintaining a high level of attention to detail and accuracy in data entry
• Complying with all company policies, including HIPAA/PHI
• Collaborating with the team to achieve shared goals and objectives

Qualifications

To be successful in this role, you will need:

• High School Diploma or GED
• Minimum 2 years of Customer Service experience in a call center environment
• Minimum 1 year of experience working in the healthcare or medical industry with medical terminology
• Ability to navigate dual monitors and multiple applications
• Intermediate keyboarding abilities (at least 30 WPM, data entry while active listening)
• Search Engine abilities (for example: use the mouse to click, troubleshooting, opening a browser, using a search engine, bookmarking a site, and navigating the use of back/forward buttons)
• Basic PC skills working with Microsoft Office including Word and Excel Spreadsheets, Outlook, and Microsoft Teams to communicate and attend/schedule meetings

Skills and Competencies

To excel in this role, you will need:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, high-volume call center environment
• Strong attention to detail and accuracy in data entry
• Ability to navigate multiple applications and systems
• Strong problem-solving and critical thinking skills
• Ability to work independently and as part of a team
• Strong customer service skills, with a focus on empathy and patience

What We Offer

As a Healthcare Customer Service Expert at arenaflex, you can expect:

• Starting pay of $21.50/hour + Monthly Incentive Bonus Opportunity
• Full range of benefits, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match
• Generous PTO, 401K Savings Plan, Paid Parental Leave, and more
• Advancement Opportunities, professional skills training, and tuition reimbursement
• Walgreens Discount - receive up to 25% off eligible items
• Great culture with a sense of community

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment, with a strong focus on teamwork and collaboration. Our team is passionate about making a positive impact in the lives of those we serve, and we are committed to delivering exceptional service to our patients and their families. We offer a range of benefits and perks to support your physical, emotional, and financial well-being, and we are committed to helping you grow and develop in your career.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please visit our website at www.aplaceofhope.com to learn more about arenaflex and our mission and vision. Apply now to join our friendly team and make a positive impact in the lives of those we serve. Apply To This Job Apply for this job