Virtual Veterinary Care Coordinator, RVT (Remote in California)

About us:

We are a team of enthusiastic veterinary professionals with a vision to bridge the gap between general practice and emergency medicine. We understand and respect the importance of the primary care veterinarian-client-patient-relationship. Our goal is to help maintain that bond by acting as a resource when primary care is not available. We strive to consistently provide an exceptional, compassionate and convenient healthcare experience that we would want for ourselves and our loved ones.

We aim to foster a work environment that is supportive, collaborative, and fun. Our goal is to create a whole-team approach to healthcare, where every team member is invested in each of their cases. We are committed to maintaining a just culture where accountability and growth are top priorities. We want to empower a team of smart, creative people to provide exceptional care.

About the role: 

Veterinary Urgent Care of the Desert is a brand new, state of the art facility located in Palm Desert, California. We are looking for passionate, talented part-time Virtual Veterinary Care Coordinators (RVT required) to join our team. The Virtual Care Coordinator role is a unique remote client service position. This role is essential to the success of the practice, as the Virtual Care Coordinator is the first point of contact for many clients. The VCC performs a wide range of duties, but primarily focuses on assisting clients with various matters over the phone and electronically. This is an excellent opportunity for a computer-savvy Registered Veterinary Technician who is looking for a remote position.

Requirements:

• RVT license and minimum of 2 years working in veterinary medicine
• Knowledge of veterinary medicine, including terminology and appropriate phone triage
• Experience with ezyVet Practice Management Software
• Excellent understanding of technology and software; computer-savvy
• Consistently displays a professional demeanor and accountability
• Communicates in a calm, clear, respectful and concise manner (with clients, team members and anyone else who contacts VUC)
• Has a friendly disposition and a desire to help others. Provides a high level of care to each client
• Strong attention to detail and follow-through
• Ability to think independently and problem solve. Understands that each situation is unique and there is no “one size fits all” solution to certain issues; uses good judgment to find proper solutions for each situation
• High emotional intelligence, empathy and maturity
• Performs well in a team-oriented work environment
• Displays excellent time management skills
• Excellent problem solving skills and a positive attitude
• Ability to maintain composure in high-stress situations
• Reliable internet connection and a quiet, professional working environment

Essential Job Functions:

• Answer phone calls and other client messages in a timely manner, using a professional and compassionate tone at all times
• Work with technology to ensure efficient workflow
• Act as a liaison between doctors, clients, and patients
• Obtain client and patient information for medical records
• Send messages to clients as needed
• Keep in consistent contact with in-hospital team members (via Google Chat and/or phones)
• Maintain the flow of each patient visit. Understand where each patient is during every step of the visit process, and consistently keep clients updated
• Perform daily callbacks to check on patients and answer client questions
• Assist other members of the healthcare team with tasks as requested
• Other duties as needed/assigned

*Veterinary Urgent Care of the Desert provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.