[Remote] West Coast Scheduling Assistant
Note: The job is a remote job and is open to candidates in USA. Steno is a rapidly growing company looking for a West Coast Scheduling Assistant to support their Customer Success Team. In this role, you will manage client requests, schedule jobs, and provide administrative support to ensure high-quality service delivery.
Responsibilities
- Manage all client preferences and communicate them to your team, providing white glove service
- Work across the Operations systems to schedule jobs, handle reschedules and cancellations, and add services in a timely manner to meet client deadlines
- Triage incoming Zendesk requests and route to the appropriate operations team or account manager
- Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager
- Work with your Scheduling Manager to obtain service agreements for all of your accounts
- Collaborate with cross-functional teams to ensure all client needs are met
Skills
- 1+ years of administrative, coordination, or operational assistant experience (prior court reporting agency experience is a huge plus!)
- Proficient with using technology, software, and cloud-based applications (Google Workspace and Slack experience is preferred)
- Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information
- Quick learner and feel comfortable picking up new systems and processes
- Ability to effectively prioritize among competing tasks and have excellent time management skills
- Ability to work through highly detailed processes at an efficient pace
- Flexible and can deal with ambiguity from time to time while remaining organized
- Excellent listening skills and exceptional verbal and written communication skills
- Desire to work with a fast-paced and quickly growing tech start-up, and you are enthusiastic about the opportunity for growth within the company
- Google Workspace and Slack experience
Benefits
- Health, Vision, & Dental Benefits - low-cost health plans that free up mind space and unlock our employees' best work
- Wellness/Mental Health - shared benefits to be used among employees and families
- Flexible Paid Time Off - allowing employees to find balance in their lives
- Options of Equity - we know our success is nothing without our team
- Access to a company-provided 401(k) account
- A home office setup, a monthly stipend to cover internet/phone- And more!
Company Overview